Training Manager Resume

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Contact Information:

Full name

Present and permanent addresses

Telephone numbers

Email address

Objective:

To secure a position that enables me to use administration and training skills I have obtained through my education and work experience.

Technical Skills:

Proficient in PowerPoint, Access, MS Word, Excel and other presentation and tracking software programs including Infinium software for human Resource management.

Hardware/Network Systems:

IBM AS/400 and PC (Microsoft), Macintosh, Ethernet, LAN/WAN, Star and Token-Ring Network systems; TCP/IP, Microsoft Exchange, Microsoft SQL, Internet Information Server, and Microsoft NT.

Operating Systems:

DOS, OS/2, OS/400 and Windows (XP, Workstation, NT & 2000)

Experience:

Boomtown Casino & Hotel, Verdi, Nevada, August 2006-December 2006

Training Coordinator

• Oversee all internal training including new hire orientation, sexual harassment, safety, ethics, security procedures, problem gambling, TIPS training, guest services initiative, supervisory and other training programs as needed and required.
• Responsible for tracking training for over 800 employees and providing Train-the-Trainer classes to other employees, supervisors and managers.

Guard-Rite Inc., Romulus, Michigan, January 2000-June 2006

Training Director / General Manager

• Oversee & manage all aspects of private security and investigations business including new account development, departmental budgeting, accounting management, operations management, human resource management, Customer service proposals and contracts, project management and sales training.
• Developed and implemented extensive business sales and marketing database, Developed sales and marketing plan with sales goals and commission incentive plan; developed customer service database, customer service tracking methodology and satisfaction survey instruments.
• Developed extensive Private Security Guard Training Academy curriculum for advanced employee training programs in private security field including emergency preparedness and operations, crisis intervention, workplace violence, sexual harassment, cultural awareness, loss prevention, patrol procedures, laws of arrest and report writing.

JS Ceilings Unlimited Inc., Brownstown, Michigan, October 1997-August 2000

Account Manager/Project Manager

• Prepare quotes, proposals and re-work pricing estimates to licensed builders and contractors. Inspect and evaluate work performed by ceiling installation and service personnel. Handle all customer account projects including warranty work and remodeling as required.
• Developed extensive customer sales tracking and customer satisfaction database for company.

Honors and Activities:

• City Councilman, City of Fernley (term 2007-2010)
• Member, The Rotary Club of Fernley; charter and board member
• Member, American Society of Law Enforcement Training.
• Member, American Society of Public Administration
• Member, International City/County Management Association.
• Member, HTML Writers Guild.
• Public Relations Director, Operation Community Commitment, California State University, Fullerton, 1995
• Graduation with Honors, Golden West Community College, 1992
• Volunteer Crime and Intelligence Analyst, Riverside County Sheriff’s Dept.1995-97

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