Sales Representative Resume

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Contact Information:

Full name

Present and permanent addresses

Telephone numbers

Email address

Objective:

To obtain Senior Customer Service/Sales Representative Officer job to utilize 10 years of extensive experience in management, accounts, excellent communication skills and leadership quality.

Career Profile:

Beside effective communication skills, my voice tonality and effective listening skills will prove to be an asset in providing excellent customer relations for any company. Experienced in using the Internet, MSWord, Outlook, MSWorks, Quicken, Quick Books Professional and Excel. Also experienced in carpentry, plumbing, electrical, agriculture, small engine repair and residential & commercial maintenance.

Education:

General studies & Broadcast Journalism, UNC-Wilmington, NC

Diploma in General studies & Radio & TV Production, Methodist College, NC

Experience:

American Airlines, March 1998-December 2001

Customer Service/Sales Representative

• Using computer language S.A.B.R.E, I took incoming calls regarding airline travel.
• My job emphasis regarded the reservations and sales of Caribbean, Domestic and International travel as well as to resolved customer concerns / questions.
• As a reservationists, also advised passengers of necessary travel documents to include medical / governmental restrictions, assigned seats, informed passengers of weather advisories and cancellation notices, sent airport pages, ordered special meals and reserved “special customer” air travel needs. Obtained “gold” sales status my first month and maintained “platinum” sales and service thereafter.

Quintex Cellular, February 1994-February 1998

Promotions Coordinator

• Headed activities to promote the sale of cellular phones, pagers, their accessories and service for North Carolina Triangle Area businesses.
• Coordinated our part of customer events, drawings, radio spots and community area dealings.

Accreditations and Certifications:

• Empire State Travel School, NY
• Travel agency certification training
• Durham Technical Institute, NC
• Computer Skills for the Office Professional

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