Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Sales Trainer in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Fluent in French, Intermediate Spanish.
• Customer service focused.
• Sales driven, experience of working towards sales targets.
• IT literate in MS Word, Excel, PowerPoint, Access and Outlook.
• Experience in a variety of sectors: Insurance, Travel, Tourism and Leisure.

Experience

Jan 2008-Present

USAY

Sales Trainer

• Creation of all examinations for initial training, monthly and quarterly exams; this is to ensure I am able to quickly identify and training needs and re-train where necessary.
• Upkeep of training records including grades and when staff was last tested so I can identify when more training is required.
• Daily reports to our sales manager of the floors activities including any issues identified and my action plan to overcome these problems.
• Floor walking with my assistant to identify any immediate product issues for staff and to be on hand to answer any questions.
• To maintain regular contact with our Compliance Manager to ensure all areas of compliance are being upheld and if not; to discuss a way forward to implement proper practices.
• Liaising with insurance providers to ensure all product training is fully up to date and be made fully aware of any changes, however small; so that all staff can be informed and implemented in training.
• Handling of any escalated complaints or issues which have arisen from; compliance, Product knowledge or treating customers fairly. This may involve talking to the clients, insurer, re-training the member of staff or merely documenting the issue.
• Assisting our Quality Assurance department is any difficult decisions that may arise in regards to compliance, product knowledge or treating customers fairly.
• One-to-one training of all staff who request more of a intimate setting or have a more specific area they need to be training in.
• 6 monthly performance reviews which incorporate many KPI’s as well as Training results, attendance, and complaints.

September 2006 – January 2008

IBM (Procter and Gamble)

Relocation Manager

• Moving people from any P&G office or plant in the world into our own specialist country.
• By providing a high-quality service we can recognize the impact the relocation has on an employee and their family and therefore that employee will become more productive, quicker in their new location.
• Knowledge of global relocation policies and different transfer types is key as well as being able to regularly make principle-based decisions.
• It is often necessary to negotiate with the transferee or with global suppliers to ensure fairness and consistency for all expatriates and transferees globally.
• Involved with all aspects of the transfer and the transferee such as housing issues, schooling, salary, taxes, cars, company loans and deal with senior members of the company on a daily basis.

December 2004 – August 2006

PGL, Beziers, France

French Manager

• Centre’s principle French-speaker; therefore a high standard of oral and written French is a pre-requisite for my role.
• Communicated with local suppliers over the phone, by email and in person.
• Responsibility for the centre accounts, liaison with local suppliers and running the on-site office, I provided admin support to my centre manager and senior team and try to cater to the needs of 90 members of staff.
• Organisation of all staff and visitor events including trips away, on-site entertainment and entertainment programmes.
• Responsible for the induction of staff to the company and the upkeep of the entire centres IP files and training.
• Role of centre driver when required to run local errands.
• Acting evening duty manager once a week, responsible for the smooth running of the site and care of the guests.

Education

• CeMAP Fully qualified

IFS School of Finance

• CeFA Fully qualified

IFS School of Finance

• Certificate in Investment Administration

Securities & Investment Institute

• BA ( Hons ) Political Science

Punjab University – Lahore, Pakistan

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments