Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Sales Coach in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Mentored new Coaches, supported, motivated and provided constructive feedback to ensure their personal skills were strengthened suitably.
• Team work
• Adapting from one project to another last minute in order to support another area within Sales
• Motivation and flexibility
• Assisting our ‘Buzz’ team to motivate Sales Advisors in order to drive performance as well create a fun environment. I also regularly provide educational and enthusiastic/team building briefs for new Advisors.
• Problem solving and Analysing
• Brainstorming with colleagues to establish which processes have worked well with previous new starts and what areas we needed to improve. I obtain and provide feedback in order to improve the department’s success.
• Persuasiveness

Career Achievements

• I have 3 years combined experience interviewing and training both new starters and existing staff of all ages and backgrounds.
• I have approximately 10 years experience dealing with customers of all backgrounds in a variety of roles.
• I am computer literate and am fluent on word and excel.
• I am very patient and stay calm under pressure.
• I have experience in Business to Business sales.
• I am a very confident communicator.

Experience

April 2008- Present

Employer-Vertigo Site Solutions

Sales Coach

• I am responsible for the health and safety function within the workplace ensuring that any health and safety issues are reported correctly.
• Monitoring potential hazards and assessing risks and taking action to control and eliminate them.
• Responsible for passing information regarding health and safety to staff. I deal with sector specific health and safety issues for example.
• VDU’s, sitting positions at workstations, wires, obstructions in walkways etc.
• My responsibilities are to coach, train and guide sales staff to a very high standard.
• I’m responsible for motivating staff and ensuring sales targets are reached and reporting any issues to senior management.
• I allocate and monitor the progress and quality of work in my area of responsibility.
• I ensure that customer service standards are adhered to and I monitor staff performance in this area.
• I deal with HR issues for example, disciplinary’s, sickness, holidays and performance.
• I carry out appraisals, one to one’s, performance reviews as and when required. On a daily basis, I resolve problems and issues on the sales floor and report to senior management anything I find.
• I am involved in the recruitment process in selecting new candidates.
• I arrange the interviews and I am involved in the paper sift for candidates to be short listed.
• Responsible for documenting company revenue.
• To liaise with directors daily about figures, training, new ideas and implementing them on the sales floor. Team leaders would liaise with me daily with problems, issues, and ideas from team members. I also offer guidance, support and advice to all levels of staff.

July 2007- March 2009

Infoserve ltd

Media sales executive

• Cold calling businesses. Explaining the features and benefits of the product. Handling objections.
• Closing sales promptly and to cross/up sell Infoserve products.
• Trained in internet marketing. To advise on various advertising products that Infoserve had to offer. To tailor the product to specific businesses.
• To have great rapport with customers and to keep in touch with them on a regular basis.
• To source my own data and to possess great organizational skills.
• Meeting and exceeding targets.
• Keeping up to speed with changes on the web. To work well as part of a team as well as on my own initiative.

Education

• Queen Anne Secondary School

Interests Reading, cycling, Gym, swimming, socialising, theatre, general knowledge and family related activities.

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments