Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Call Center Sales Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • WINDOWS 95-98-2000XP
  • MICROSOFT WORD
  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT
  • MICROSOFT OUTLOOK
  • COREL DRAW 7
  • INTERACT CALL CENTER
  • AMCAT CALL CANTER

Experience

Relocated to the United States

Call Center Manager, Ely & Origin

(2006-2008)

  • Founding manager of the inbound, outbound, outsourcing, multi-client call center composed of 9 supervisors, and 109 total staff.
  • Managed accounts for large international clients such as: NESTLE, BMW, and DAIMLER-BENZ and the largest telecommunications company in South Africa.
  • Provided diverse sales services (e.g. direct insurance sales and insurance telesales).
  • Provided Customer Service support.
  • Personally recruited several key clients including NESTLE.
  • Primary staff trainer for both hardware and software.
  • Client recruitment, sales, customer support, and client management liaison.

Call Center Supervisor,

(2002-2004)

Led twice a month team meeting of CSRs,

  • Operations Manager, Strategic Telecommunications, Inc. (2001), Longview, TX.
  • Manager of the floor operations of the call center until the call center consolidated centers into its primary region of Wisconsin and Minnesota and so closed the Longview center.
  • Improved the center´s productivity to become number two and was near surpassing the number one center.
  • Managed employee scheduling and workflow.
  • Hired, trained and managed the performance of TSR´s.
  • Managed campaigns to maximize productivity.

Education

  • 1998-2000
  • Coursework in Business Management and Accounting
  • Sullivan University, Louisville, KY
  • 1996-1998
  • Training Courses provided by Citicards:
  • Profit & Loss
  • STAR Interviewing Model
  • Effective Leadership
  • In-time Staffing
  • Effective Two-way Communication

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments