Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Youth Specialist in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Self motivated
  • Problem solver
  • Strong organizational skills
  • Observant
  • Keen to take on responsibility and reliable
  • Risk/Security aware
  • Ability to work under pressure and to deadlines
  • Ability to work with other employees and organizations
  • Ability to work on my own initiative

Experience

Oct 2006 – Present

Littlewoods

Youth Specialist

  • Take inbound orders from customers and process the order onto the system
  • Deal with escalated queries and complaints
  • Ensure the company system is fully up to date at all times
  • Deal with incoming and outgoing mail
  • Data Entry
  • Contact suppliers and depots to chase outstanding orders
  • Deal with statement and invoice queries
  • Process payments via credit and/ or debit card
  • Allocated missing payments
  • Taking manual orders
  • Receive touch-type calls from customers who are impaired hearing

June 2003 – Aug 2005

Various Temporary Assignments

Youth Specialist

  • Meet and greet
  • Postal duties
  • File, photocopy and fax various documents
  • Outbound calls, business generation
  • Customer Service

May 2008 – Aug 2008

Opal telecoms

Youth Specialist

  • Data entry
  • Faxing emails
  • Sorting mail
  • Upgrading accounts
  • Setting up direct debits
  • Payment processing
  • Allocating missing payments
  • Setting up payment arrangements
  • Arranging line moves
  • Arranging line installs
  • Adding additional services
  • Dealing with faults
  • Dealing with complaints and enquires
  • Liaising with other departments
  • Composing letters
  • Explaining terms and conditions

Sept 08 – current

Opal telecoms

Youth Specialist

  • Promoting new products
  • Adjusting accounts
  • Data entry
  • Setting up direct debits
  • Starting new accounts
  • Explaining terms and conditions
  • Dealing with complaints to retain customers
  • Composing letters
  • Adding additional services
  • Reviewing accounts

Education

  • UWIC (University of Wales Institute Cardiff)

BA (Hons) Community Education

  • Coleg Morgannwg

Diploma of Welfare Studies

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments