Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Transaction Processor in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Exceptional customer service, organisation and prioritising skills.
  • Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Lotus Notes, AS/400, SAP, STNET, ADAPT, K8 Kerridge, Exchequer
  • Very fast keyboard & data entry skills.
  • Top level communication skills (Communications course attended 2005)

Career Achievements

  • Over one hundred Oracle Installations and Upgrades
  • Data Migrations (sqlloader, Import/Export, RMAN, Data pump, TTS & PL/SQL code)
  • Installation & Configuration of Oracle Enterprise Manager/10g GRID (OEM), Sqlnet, NET*8, MTS, Load Balancing, Fail over, Replication, streaming, backup and recovery
  • Backup & Recovery using EBU & RMAN (Tape Management Libraries e.g. Tivoli TSM, Veritas Netbackup), Cold Backups & Restores
  • Documented user requirements, identified functionality gaps and specified process “work-arounds”
  • Twenty Five Major Relocation’s
  • Excellent communications and presentation skills
  • Consistently demonstrated ability to scope, plan, budget, control and deliver projects on agreed targets
  • Experienced in critical 24 by 7 by 365 Global environments.
  • Ability to multi task and prioritize under often changing and challenging workloads.

Experience

March 2006 – Present

Domus Tiles

Transaction Processor

  • Being the sole contact for my accounts, including accurate order processing, stock checking, daily report running & pricing.
  • Arranging deliveries and coordinating payments for special order items as required
  • Dealing with customer problems and complaints and ensuring satisfactory results.
  • Liaising with the warehouse for stock checks and delivery issues.
  • Organising collections, raising returns and processing credits.
  • Helping to organise and run annual stock check of all 3 warehouses
  • Maintaining up to date customer pricing on the computer system.
  • Booking in stock orders and raising general purchase orders
  • Assisting with Sales Support, Sales Directors & Purchasing
  • Helping in the training of new customer service representatives

November 2005 – March 2006

Recruit Employment Services

Transaction Processor

  • Interviewing candidates adhering to company requirements, which involve checking documents with the home office, marking tests, and interviewing on a one to one basis.
  • The 1st point of contact for all temps (100+), and my personal assistant. I had to supervise and allocate day to day tasks to my PA while helping out the temps with any issues.
  • Calling registered temps on a regular basis to make sure database is up to date.
  • Replying to reference requests from other companies.
  • Dealing with any issues regarding payroll.
  • Placing temps into bookings and removing temps from positions.
  • Updating diary and computer system on a daily basis, plus general office duties.

August 2001 – November 2005

Guerlain Ltd & Acqua de Parma (LVMH Group)

Transaction Processor

  • Receive, check, and process orders from customers in a timely and efficient manner. Having the ability to respect different customer requirements.
  • Responsible for the training of new team members within the Guerlain order processing department.
  • From successful results I was promoted to the sole order processor of a new company in LVMH called “Aqua Di Parma”
  • Preparing product launches for new products by liaising with the sales team, marketing and higher management.
  • Generating a weekly Returns file for individual stores whose products have been returned for crediting.
  • Liaising with stores with regard to order queries (discontinued lines, extension of delivery dates, obtaining new order numbers, chasing orders, etc…).
  • Setting up and amending store and customer accounts on AS/400 and SAP.
  • Generating various reports on SAP, including 55 reports and out of stocks.
  • Using DHL and Lynx for parcel tracking, raising claims for lost/stolen boxes and arranging collections.
  • Regular communication with France / Italy regarding order queries, dispatch information, product availability and the daily transfer of orders via AS/400 and SAP systems.

Education

  • Kings College London

BSc Mathematics and Management.

  • Trent College Nottingham

A Levels – 4 passes in Mathematics (B), Physics (C), Economics (D), Further Mathematics (E) GCSE – 9 Passes including Maths (A) and English (B)

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments