Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Technical Support Specialistin the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Extensive experience in various Windows, Unix (Solaris, HP, SGI) and Linux environments
  • Knowledge of programming in Fortran, C, C++ and Java
  • Experienced in training customers in the use of various software packages
  • Knowledge of Software Configuration Management principles and techniques
  • Five years experience with IBM Rational ClearCase and UCM tools

Career Achievements

  • Extensively testing the range of products installed across a number of Network Rail sites to enable full remote monitoring of the track and temperature at any given time and winning an award:
  • The Best Small-Scale Innovation at the Modern Railways Innovation Awards
  • Implemented the Five S lean manufacturing and process mapping principle to significantly reduce the unnecessary high volumes of stock held improve stock flow and reduce production waste

Experience

2008– Date

Phoenix IT Ltd.,

Technical Support Specialist

  • The team supports all hardware, (servers, desktops, laptops, and printers as well as EPOS and bespoke equipment), from multiple vendors including HP, IBM and Dell, (including Dell Fast-Track dispatching).
  • I am also responsible for supporting software, mainly Microsoft operating systems and applications.
  • As a senior and trusted member of the team I have been given responsibility for specific projects with high profile Customers.
  • These have involved scoping and project managing infrastructure projects including implementations and roll-outs from start to finish.
  • These projects have involved me acting as the principle contact for the client in all aspects of the service delivery and representing Computerland at progress meetings.

2004– 2007

Absolute Software Inc

Technical Support Specialist

  • Working as the senior Technical Support Specialist within a team of two who head up the UK Global Support for the 24/5 support for our LoJack for laptops and Computrace products.
  • I provide 2nd line (Level 2) support to our consumer customers, which ranges from account administration, creating custom installation packages, resolving technical issues, resolving complaints and refunds.
  • I also oversee and ensure daily reports are created for our largest customer, following critical incident procedures if any errors occur.
  • Also use SQL Query Analyzer for troubleshooting and generating reports needed to support customers.

Education

  • 2000 – 2002
  • BSc (Hons) Degree in Quantity Surveying &
  • Construction Economics, Salford University
  • 1998– 2000
  • NVQ Level 3/City & Guilds 7261
  • Information Technology, Westminister College, London

  • 1996-1998
  • BTEC Diploma in Building Studies, Huddersfield Technical College,
  • 4 GCE’O’ Levels(inc.Surveying/Domestic Building Studies),

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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