Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Supervisor in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • I am a confident person who can communicate well with people .
  • Can manage people of more than 5.
  • Speak several languages such as Swedish, Hindi and Punjabi.

Experience

Temporary Cover Ltd

August 2009 – Present

  • Promoted to call centre supervisor / team leader managing a team of five.
  • Working closely with the Operations manager and the managing director on a varied selection of different tasks.
  • Organising stats to show how the team are progressing on a daily and monthly basis.
  • Answering customer queries and dealing with written and verbal complaints in accordance with FSA guidelines.
  • Monitoring staff progression and being actively involved with appraisals.

Temporary Cover Ltd

February 2009 – August 2009

  • Working as a customer adviser for a niche broker specialising in Short term Motor insurance.
  • Advising customers on the type of insurance we offer.
  • Answering customer’s questions and selling Policies by telephone.
  • Helping with day to day running of the office.

Maia Consultancy

April 2006 – January 2009

  • Worked on Two Separate telesales campaigns, one for Scottish and Southern energy and a brand new campaign at Maia for Carphone Warehouse.
  • Learnt sales techniques
  • Gained valuable experience in the workings of an office.
  • Stayed the full term of my 6 month contract.
  • Target driven but also customer focused.

Education

  • Temporary Cover Ltd 2002-2004
  • Cii Foundation Award in Insurance Pass
  • Cii Certificate in insurance Working towards IF1
  • 6th Form College
  • September 2001 – May 2002
  • GNVQ Intermediate Leisure and Recreation Merit / Distinction
  • Free Standing Maths Qualification Pass
  • Key Skills IT Pass
  • Community Sports Leaders Award Pass
  • Yateley School September 1996– May 2001
  • GCSE Passes
  • English speaking and listening
  • English Language
  • English Literature
  • Science Double Award

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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