Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Social Service in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Excellent communication skills
• Strong customer focus
• Effective under pressure
• Flexible and reliable

Career Achievements

• Managed a patch of 3200 properties
• Dealt with mutual exchanges and successions
• Successfully ensured that all voids were turned around in 14 days
• Ensured that officers completed the full sign up procedure with residents and ensured they were aware of agreement requirements
• Effectively handled complex tenant queries including neighbourhood nuisance in a calm and professional manner
• Successfully provided a high level of customer service to tenants on all tenancy related matters and efficiently liaised with various departments
• I currently hold an enhanced CRB from Jan 2010

Experience

2005 – Present

Borough of Tower Hamlets –

Social Services

• Answering emergency calls through the ‘care alarm’ system for elderly and vulnerable people.
• Assessing the nature of the call and identifying the appropriate response.
• This includes contacting emergency services, GPs or Key Holders where required.
• Attending these calls and aiding clients who may have fallen or be in need of medical care.
• Managing the day to day work load of a team of visiting officers and ensuring that there rota is covered in light of leave or sickness.
• Being the first point of contact for emergency social services and dealing with requests from external organisations, such as the Police or Hospitals, for appropriate adults, mental health assessments, emergency housing or any other issues which may arise.
• Checking and updating social services databases such as the Child Protection Register and Framework for relevant information and details of events.

2000 – 2005

Defence Estates Housing

Housing Officer

• Responsible for managing a patch of 250 properties for a military base providing a complete housing management service
• Dealt with low level Anti-Social Behaviour including noise nuisance and small scale disputes
• Conducted void properties and liaised with the maintenance department regarding property defects
• Ensured that all voids were successfully turned out in 14 days
• Served NOSPs and NTQs
• Dealt with squatters and liaised with the Police and relevant services as required
• Handled all cases of marriage break down and reports of domestic violence, ensuring that the relevant services were aware of the situation and that the appropriate support was in place
• Viewed properties with new tenants and ensured they were made aware of policies and procedures in place
• Monitored rent accounts and ensured payment was allocated appropriately
• Handled all stages of complaints and enquiries in a calm and professional manner
• Ensured a high level of customer care
• Handled minor repairs and ensured that these were logged and promptly dealt with by maintenance
• Dealt with mutual exchanges and successions
• Liaised with all relevant services, agencies and departments including the Police, Social Services, DSS and Supported Housing facilities

Education

• Sexey’s School, Bruton

A-Levels in English, Geography, Biology

• King Arthurs Community School

9 GCSEs grades including mathematics & English at Grade A-C

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments