Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Retail Operation Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Strong Horticultural & Plant & Product knowledge
• Excellent communication skills at all levels
• Excellent customer care skills
• Excellent man management & people skills
• Strong troubleshooting & problem solving skills
• Excellent organisational, promotion & merchandising skills
• Excellent training & presentational skills
• Strong negotiation skills
• Strong Computer skills, Microsoft Office, including use of EPOS, G7& Mercatus retail systems
• Excellent knowledge of Stock Reporting & Analysis and Management Information systems

Career Achievements

• 38% ahead of profit budget 45% above last year’s profit all as at end quarter 3 for the PDSA
• Regional Manager of the year 2003 runner up 2004, 2005, & 2006 (out of 9 regions).
• Region of the year runner up 2008.
• Developed coached and mentored 4 staff to become Regional Managers.
• Currently on target to achieve Sales and EBIT targets, lowest labour turnover in the company at 14% y td.

Experience

Roman Originals

Retail Operations Manager

2005 to Present

• Developed structure and support for over 180 concessions and 34 stores throughout the UK to enable the continued growth of the company.
• Working by myself, all the time gaining Area manager, manager and staff buy-in to ideas and in doing so creating a solid foundation for continued growth.
• Responsible for over 180 Managers and staff with a turnover of in excess of 27M
• Pivot of communication between Area Managers, Stores and HO.
• Set implemented and improved all policies, from staffing rotas to setting up new Health and Safety procedures.
• Implemented job descriptions for the Area Managers and ensured these were being adhered to.
• Implemented Area Managers meetings enabling to plan ahead effectively to maximise profitability.

PDSA LTD

REGIONAL OPERATIONS MANAGER

2001 to 2005

• Strategic & Operational responsibility for 60 charity stores and 3 Area Managers, with a turnover exceeding 6m.
• Exceed sales and Profit targets, through development & performance management of Area Managers, and Store Managers; and opening new stores.
• Project management. New concept store. Royal Mail stock requisition.
• Change management, introducing High Street retail competencies & disciplines into charity retail

Education

• 1970 to 1975 Gleed Boys Secondary School, Spalding, Lincs
• CSE passes in English Lang. English Lit, History, Geography, Physics, Maths, Economics,
• RE and Art. GCSE ‘O’ level English Lang. Maths & Art

• June 1986 Qualified Youth Leader,
• Lincs County Council

• May 1997
• NEBOSH Health & Safety certificate

• March 2000
• Fork Lift Certificate

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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