Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Receptionist in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Extensive experience in administration and reception
• Proficient in Microsoft Office, Outlook, Raiser’s Edge and various other in house computer systems
• Excellent interpersonal and communication skills
• Ability to identify failings in processes and to suggest solutions and improvements
• Strong organisational skills
• Ability to prioritize workloads accordingly
• Able to analyse, evaluate and gather information
• Adaptable and flexible
• Quick and eager learner

Experience

2010-Present

Receptionist

Carlyon Bay Hotel, St Austell

• My main duties include making reservations and composing rates, checking guests in and out, dealing with customer queries and complaints, answering the telephone, accounting, ensuring other departments are charging guests correctly, counting money and compiling banking totals
• I also do typing, prepare guests’ bills and take payments, organize and file various correspondence, and deal with email queries and letters
• Another role of mine is to produce useful reports and statistics for members of management and other departments, such as reports to show average rates paid by guests,
• The most effective forms of advertising, weekly profits and losses and comparisons of business compared to previous years
• The programmes I use most regularly are Red Sky Entirety, Aztec and Microsoft Word, Excel, Publisher and Access

2006-2009

Administration Assistant/Receptionist

Trudgeon Halling Chartered Accountants & Business Advisors

• I received training for, and put into practice, various computer programs such as Sage Payroll, Timeslips, Cumulus, VT Transaction Plus and PTP
• My day-to-day tasks included greeting and offering help to clients, answering the telephone, checking stock levels and ordering supplies, booking appointments, typing, dealing with post (incoming and outgoing) and scanning various documents
• I also maintained in-house databases and filing systems, and dealt with bills, payments, receipts and banking
• Another duty of mine was to control environmental issues such as recycling and reducing waste
• Additionally, I occasionally assisted with accountancy

Education

• 2000-2002 London Hotel School, London, UK
• BTEC Higher National Diproma in International Hotel Management

• 1998-2000 Oxford Brooks University, Oxford, UK
• BA (Hons) in Hospitality Management (1term)

• 1996-1998 Stevenson College, , UK
• SCQF in English

• 1994-1996 Eulji University, Seoul, Korea
• Diproma in Tourism and English

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments