Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Product Support Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Programming – MS-Office Macros & VB, HTML, Custom reports,, SQL queries
  • Environments – All Windows, Linux, SQL, Oracle and Access databases, ODBC, data import/export
  • PC hardware, PC-add-ons and drivers (esp. Modems and TV/Radio devices), INF files, DVB-T and DAB

Career Achievements

  • Successfully managed the new product introduction of Microsoft BPOS-based services at intY Ltd.
  • Sold and successfully implemented the complex software systems for several distributors’ warehouses
  • Leading the team which brought the UK’s only PCI DAB-radio card to market
  • Carried out product training in French on a laser-based LAN communications system
  • Succeeded in obtaining Microsoft hardware certification for Modular Technology’s PCI modem

Experience

Carded Systems Ltd

Product Support Manager

2000 to Present

  • This global company (90 employees in UK) manufactures a range of robotic storage systems for industrial and document storage including the retail supply chain.
  • Managed the Product Support department which covers pre-sales support as well as installation, configuration, post-sales support (Phone/email/remote/site) and significant project management.
  • Designing software solutions to meet customer requirements and increase revenue and profitability on projects
  • Successfully undertaking a hands-on role in software application support and software installation, configuration on complex logistics applications (including interfacing with SAP, SAGE and other MRP/ERP systems)
  • Designing and delivering product training for customers, sales team and field service engineers
  • Defining operating procedures for the Product Support Department to support ISO-9000 application

Lloyds Banking Group

Product Support Manager

1995 to 2000

  • Provide technical solutions on complex cases and enquiries, communicating clearly and effectively with Clients, Sales and other key stakeholders.
  • Actively develop, build and maintain good working relationships with internal and external customers, ensuring that all resources are effectively planned, controlled and targeted.
  • Target orientated maintaining 100% of SLA’ consecutively for 3 years.
  • Responsible for overseeing the preparation, review and sign off of project processes, including the sign off of all literature containing illustrative figures, and the timely completion of Surveys for Clerical Medical/Halifax products.
  • Design, prepare and take responsibility for the maintenance of product development calculation support systems.

Education

  • BTEC HND Business and Finance: Marketing Sept 89 – July 91
  • CII CF6 – Mortgage Advice Qualification
  • Financial Planning Certificates: FPC 1, 2 and 3, CF9 – ‘A Day’
  • BTEC OND Business Studies: Sept 87 – July 88
  • Advanced Diploma in Insurance – 530 Business & Economics
  • CPCAB level 2 certificate in Counselling – Counselling & Psychotherapy Central Award Body

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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