Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Mortgage Originator in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Planning and coordinating events
• Negotiating skills to ensure budget control
• Preparation for calendar of events and strategy plan
• Strong customer service and stakeholder management
• Strong verbal and written communication skills
• Goal oriented, organised and accustomed to working to time frames
• Team player with a strong passion for events planning
• Fluent in Italian

Career Achievements

• Developed a detailed engagement plan to address issues arising from the 2007 engagement survey results, which will be used to increase staff satisfaction. This resulted in a 20% increase in the 2008 engagement survey.
• Facilitated focus sessions and 1 on 1 interviews with team members and leaders
• Manage monthly business review and staff quarterly briefings for 110 staff members
• Deliver monthly calendar of events on a timely basis within budget
• Researched and Project managed new staff initiative which was launched to 110 staff members. Included in the launch was facilitating several information sessions to senior management and staff
• Implemented rewards and recognition voting tool, which resulted with allowing staff to anonymously vote for colleagues on the monthly and quarterly awards. Previously this vote was emailed to the line managers and staff felt this was an invasion of privacy.

Experience

April 2009 – Present

National Australia Bank (NAB)

Mortgage Originator

• Plan, coordinate and manage events and activities
• Develop, manage and implement a range of events including seminars / dinners / business lunches
• Assist in sourcing venues, manage venue liaison, source promotional items, catering, signage and produce event materials – (name tags, doors lists)
• Execute an event plan and an event budget for each event
• Manage internal and external key stakeholders
• To collect overdue/out of order accounts in full at the earliest opportunity
• Deliver a timely, quality and consistent service with accurate financial reconciliation which meets the needs of the business
• Negotiate long term repayment arrangements where the customer is unable to repay arrears in full. This includes debt prioritisation and counselling service to customers experiencing financial hardship.
• Influence/negotiate with external bodies to maximise debt repayment
• Identify and sell to the customer the most appropriate method to cure accounts from a range of solutions
• Respond to customer queries/complaints and provide a high degree of customer service
• Progress debts through all appropriate stages of Litigation
• Provide professional and ethical behaviour in your actions by ensuring compliance and to conform with all internal operating policies and procedures

February 2008 – January 2009

Australia and New Zealand Banking (ANZ)

Business Analyst

• Analysing and prioritising business work requests
• Pro-actively reviewing ANZ policy and compliance issues by analysing the affects on the business by effectively documenting business development plans
• Execution of test strategy, test plans, test conditions and test script documents
• Investigating easier processes and procedures and ensure proactive approach towards business improvement initiatives
• Strong stakeholder relationship with the Pacific regions

May 2006 – February 2008

Australia and New Zealand Banking (ANZ)

Resolution Officer

• Analyse initial and on-going disputes and take appropriate action to process a chargeback. Using Visa or MasterCard to determine the appropriate chargeback reason code
• Written communication to the cardholder or institution based on scheme and bank rules
• Investigate ways in which to avoid unnecessary write offs, ensuring that all avenues of a resolution are exhausted
• Reporting monthly results

Education

• Monash University.

Bachelor of Business Degree

• Anticipated completion

Currently completing 4 subjects per annum

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments