Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk Support in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Knowledgeable user of Mac OS X, Windows 95/98/ME, Windows 2000 Professional and Server, XP home/Professional, DOS.
  • Configuring Cisco routers, Network cabling, hubs, switches, wireless routers, installation of computer hardware components, blackberry and phone syncing and troubleshooting.
  • Experience with Windows and Mac OS/program/driver installations, Cisco router configuration, intermediate Windows 2000 Pro networking, MS Office Word, PowerPoint, Excel, IE, Safari, Firefox, photo,.
  • Mac, web, iCal, Apple Mail, iDVD, movie, Keynote, Numbers and Pages.

Career Achievements

  • Played key role in organizing client’s contact and calendar information, synchronizing all data between cell phone, office and home computer utilizing ACT.
  • Credited for recovering clients valuable data from damaged hard drive.
  • Led process to cross training staff and clients regarding proper procedures to produce high end marketing materials to grow and expand business opportunities.
  • Creatted more client responsive and market driven operation, installing and training staff on use of all new technologies used to provide clients with capabilities to support outdoor advertising strategies.

Experience

Helpdesk Support

Analyst Warranty Cooperation of America,

2009-2010

  • Strong background in identifying, rectifying problems, troubleshoot, configure,
  • Provides level two supports for computer customers.
  • Provides basic LAN support for end users with a mini-network or small business customers.
  • Troubleshoot in-house wireless network for end users.
  • Handles general procedures are provides support to personnel first level of access to systems implemented.
  • Ensure all systems operate in an efficient, responsive, and secure manner
  • Configuration, installation, troubleshooting, and repairing of workstations

Helpdesk Support

Atlanta GA Ltd,

2005-2007

  • Basic Router configuration and setup.
  • Documentation of network problems and the implementation.
  • Technical field support for client problem resolution.
  • Coordinating training for the new and existing employees.
  • Accessing computer hardware and determining the needed software.
  • Mapping the data systems and cross-testing different units.
  • Performed hardware installations, upgrades and repairs.

Education

  • (2001-2003)
  • Bachelors of Science, Major: Pastoral Ministry
  • Concentration: Leadership and Preaching
  • (1997 – 1999)
  • Associate in Science, Major:
  • Network Engineering/Computer Servicing Technology
  • Dean´s List every quarter and excellent attendance record

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments