Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk Supervisor in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• I particularly enjoy travelling; especially want to visit Africa in the future.
• I enjoy listening to a wide variety of music, especially Progressive rock and Jazz.
• I enjoy most sports, particularly football. I am looking to move into a coaching role.
• I have a full and clean driving license.
• I fix and build pc’s in my spare time.
• I am extremely computer literate in all software packages and OS’s including, Microsoft, Apple and Linux.

Career Achievements

• PA duties to the Managing Director, Sales Director and Office Manager
• Controlling incoming calls to the above Directors and dealing with queries
• Controlling incoming emails to above said Directors and prioritizing
• Copy typing, Audio typing, data entry and reception duties
• Working on 2 bespoke system called Evolution and Sic lops, which involves logging quotation and reactive works

Experience

2006-2008

Help Desk Supervisor

London support for online casinos

• Ensured that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path if required)
• Provided technical support to customers.
• Proactively developed customer relationships by maintaining contact at an appropriate level.
• Provided information on customer deposits and withdrawals
• Informed customers about current promotions

2002-2004

Axiell Limited

IT Helpdesk Supervisor

• Provide first line support to customers for maximum number of calls possible.
• Mentor other members of Helpdesk team by coaching, supervising, training and leading by example.
• Help to identify training opportunities for the Helpdesk which will enable improved first line handling.
• Work closely with Application Support Consultants and other support areas within the company to resolve calls.
• Ensure that Helpdesk support information is maintained and that the Helpdesk is kept up-to-date with customer and product changes.

Education

• 1988-2000
• University of Derby, School of European Studies
• BA (Hons) European Studies with World Religions

• 1986-1988
• Southampton Institute
• City and Guilds in Printing and Reprographics

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments