Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk in the reputed Hospital with a view to use my wide experience for the benefit of the organization.

Skills

• I am a qualified IT Technician working mainly in a help desk environment.
• I have had a wide variety of jobs, which enables me to relate to others and to understand there fear of computers.
• I am a good trainer on a one to one basis.
• I have helped to design and implement a new database after Specialised Access training for Community Services Stockport Housing Division.
• I have had my own business employing staff as well as also having management positions.
• Active Directory, Outlook, MS Office 2003 & 2007, Windows XP, Windows 7, Internet.
• Call logging for the roll out of Lorenzo Live Wire at Wythenshawe Hospital Trust. Liaising with Fujitsu and CSC who implement the Choose and Book soft ware.

Career Achievements

• Managed a project team that successfully implemented new Time & Attendance software, actively involving Members of the payroll team, IT department and business managers. Constantly being aware of risks to the business, with no major impact on industrial relations.
• Effective use of the payroll/HR database to implement a pay award to all staff after only 8 months service.
• Increased staff payroll knowledge within the department, e.g to ensure smooth running off weekly payroll during holiday periods.

Experience

September 2010 – Present

Medical Equipment Service within Queens Hospital

Senior Help Desk Adviser

• Taking daily calls from the medical staff within the Hospital, assisting them with faults occurring to the equipment currently provided by Siemens Healthcare.
• Arranging for engineers to attend from external Companies
• Report to H/O summarising the goods received for the week
• Monthly reconciliation spreadsheet to be viewed by H/O outlining the budget used for the month.
• Seeing into the dept all orders.
• Arranging monthly planned maintenance visits with senior ward staff
• Gained reputation as an excellent Customer Service Advisor, who consistently meets customer satisfaction levels.
• The approach to clients has to be helpful, accurate and concise, which helps maintain good relationships with the Trust & all medical staff that l come into contact with on a daily basis.

Miracle Dynamics Ltd

Software Helpdesk Manager

May 2006 – April 2010

• Ensure customer satisfaction through processing calls and co-ordinating customer service needs.
• Primary customer contact for problem management and enhancement and other service requests.
• Record all actions and other pertinent data into the management information system
• Provide information, resolve problems, and train customers on products and services ensuring customer satisfaction
• Respond to customer enquiries and provide information pertaining to modifications (patches, upgrades etc.) and services provided
• Research information, compiles statistics, gather and compute various data maintains a high standard of knowledge of both the products supplied and the HMRC regulations that affect them
• Provide assistance to application developers to identify requirements and to test changes before release
• Assist in the preparation of help files, user guides and training manuals

Education

• Epping Forest College 2004-2006
• BTEC National Diploma in Art and Design

• Redbridge College 2003-2004
• NVQ LEVEL 2 Nail technology

• Beal High School Sixth Form 2003–2004
• AS Levels in Art and Design, Media Studies and Business Studies

• Beal High School 1998–2003
• G.C.S.E Levels in Maths, English, Science, French, Art and Design, Media Studies, ICT and Textiles

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments