Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Managing Helpdesk Department and virtual management of remote sites across the globe.
  • Server operating systems all WINDOWS Servers
  • Implementing the ITIL Framework for service management
  • ITSM tools include Richmond support desk and Centennial software.
  • Cyber query reporting – used for monthly board reports
  • Knowledge of application development methods & techniques – Waterfall method and Prince 2
  • Microsoft Group Policy Management

Career Achievements

  • Running the club with another member of staff, I am currently taking control of the Day to day running of the club, such as taking payments from parents, dealing with any issues parents may have and planning for weekly activities.
  • To help promote healthy eating.
  • To help children get involved with different inside activities, such as painting, drawing,
  • Also helping the children with outside activities to help engage in physical play such as
  • Dodge ball, skipping, football, etc, which encourages social skills.

Experience

2008-2010

Help Desk Manager

To Resource (UK) Ltd

  • To ensure all jobs are passed to the relevant
  • operations team then updates entered on the
  • To minimise penalties by encouraging proactivity
  • Build and cascade weekly/monthly reports to the
  • Relevant people/departments.
  • Measure team performance against pre set KPI’s.
  • Maximise profits from requested adhoc works.

Miller & Co., London

2004-2006

Support Team Lead/Helpdesk Manager

  • Team Leader to Support team, providing global support to approximately 500 users
  • Oversee all procurement requirements; liaise with third party suppliers and am responsible for the support contracts
  • Wireless support/router configurations for external users
  • Active Directory Admin
  • Blackberry Device administration and support
  • Full support of HP hardware.

Education

  • 2000-2002
  • GNVQ Advanced Information Technology (MERIT)
  • NVQ Level 2 Business and Information Technology System and PC Building
  • 1998-2000
  • Maths, English Language, English Literature, Science Double award, Business Studies, Physical Education, Travel and Tourism, Spanish, Information Technology.

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments