Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk Coordinator in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Fluent in both German and English, verbal and written (mother tongue English).
  • Computer literate, with an excellent working knowledge of the Microsoft Office applications amongst others.
  • Able to communicate effectively with colleagues, managers and customers.
  • Well organised and able to plan and prioritise accordingly.
  • Analysing problems and providing rapid, workable solutions.
  • Continual and proactive recommendations for improvement in working practices.
  • Fully competent typist.

Career Achievements

  • Planning and executing sales campaigns for the Covent Garden shop
  • Assisting in setting up and opening new shops nationally
  • Training of new sales assistance nationally
  • Taking charge of all new range/season merchandise displays

Experience

Helpdesk Coordinator

Vermont Systems Limited.

2005 to Present.

  • First Point of Contact with customers, including first-line service desk support and triage
  • Met with customers to ascertain needs and make suitable recommendations
  • Implementation, monitoring and managing Kaseya Fully Managed Services on client’s equipment
  • Regular updating of Microsoft patches and updates
  • Regular auditing and basic administration of customers’ servers and networks
  • Repair and services of PC and related equipment to corporate clients
  • Responsible for sourcing and purchasing of hardware, software and licences for workshop and customers.
  • Provision and liaison with 3rd party warranty services for customers

Helpdesk Coordinator:

Garrison Works Alliance

2003 to 2005

  • Responsible for prioritising and categorising incoming fault reports and dealing with occupants’ queries for an organisation maintaining the British Military Estate in the Rhine Garrison Area, covering 1800 separate assets.
  • Directly responsible for the interpretation of non-technical fault reports and works requests by various media including e-mail and telephone, into a technical brief for a directly-employed multi-national labour force utilising bilingual language
  • Liaising with suppliers to meet customer requirements
  • In-house tracking and documentation of customer equipment
  • Responsible for design, implementation and management of SharePoint internal documentation management system

Education

  • 2000 – 2002
  • German Vocational College, Erkelenz, Germany.
  • Subject area: Economy and Administration
  • (Equivalent to City and Guilds Level 3)
  • 2 years Spanish
  • 1994 – 2000
  • Secondary Modern School, Wegberg Germany
  • Advanced Technical College Certificate

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments