Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Technical Management in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Managed a team of IT professionals based in Ilford, supporting 18 offices based throughout London. Ensured that standards were maintained and that a sense of teamwork was encouraged. In the London area  team managed the whole gambit of IT provision.
• Defined and implemented staff motivation and performance management programmes.
• Commercially aware with broad ranging, well-honed communications and inter-personal skills.
• Highly focused, working in a deadline driven industry. Has the ability to prioritise issues and provided high levels of service to facilitate the provision of high quality IT provision.
• Technical lead on various Archant projects.

Career Achievements

• Introduced better communication with the London business and ensured that IT provision was aligned to business requirements along ITIL V2 methodology.
• Organised and co-ordinated the roll out of a managed print service to all the London offices, with minimal disruption. Ensured that it was managed in line with business requirements and that deadline and priorities were adhered to.
• Managed the implementation of WAN for all London offices. It was an IS decision to move from BT to another provider to cut the cost for WAN service.
• Designed a backup system to backup data from remote offices across London. This was not in place previously.
• Successfully organised the assets tagging and monitoring of all hardware within London region.
• Introduced and implemented a call stats monitoring system. This enabled the sale managers to follow visual reporting on various business indicators, such as the ability to monitor marketing activities, customer trends, and departmental analysis. Agent and team tools provide employees with the tools they need to deliver exceptional and consistent customer service. This made easier by providing two large LCD screens for the managers to monitor agent performance / activity.
• Successfully equipped the London region with UPS systems. In the past the offices had no backup power.
• Rollout of mobile device to London sales team, which enabled the sales team to work more efficiently. This was a success due to the sales team instantly accessing live data for client while at the customer’s site.
• Successfully implemented work flow diagram for Production & Editorial departments.
• Successfully moved from Sophos to McAfee antivirus without comprising the business deadlines.

Experience

MAR 2009 – PRESENT

ARCHANT LIMITED

Technical Management

• Rollout of refresh machines across Archant group.
• Management of telephone systems across Archant sites
• Undertake 2nd line support, configuration, testing and installation across Archant group.
• Manage Archant’s daily backup and anti-virus administration.
• IT remote control and on-site support across London for Archant group.
• Administer MS Windows 2003 and Exchange Servers for the group.

May 2006 – MAR 2009

Archant Limited

Technical Management

• Managed the running of the desktop support team’s located in the London area.
• Tasked with improving the standards of the team in the London area.
• Project managing the “refresh” of desktop and servers in a 4 year cycle.
• Instrumental in the improvement of communications and MI for the business.
• Implemented training and personnel development to increase the team’s skills and effectiveness.
• Worked long and irregular hours in order to achieve his objectives
• Worked as part of a management team, made up of regional coordinators and the desktop support manager. Involved in decision making within this forum that determined the way Archant IT was provisioned. Key member in ensuring standards were set and maintained.
• Was responsible for meeting all SLA targets, which were set once a call has been raised by a customer to Service Desk. Ensured that all Desktop SLAs were met within the set time frame. Achieved a monthly target of 95% success rate in completing SLAs for the London region.

Dec 2005 – May 2006

Technical Limited

Technical Management

• Undertake 2nd & 3rd line support, configuration, testing and installation across Archant group.
• Manage Archant’s daily backup and anti-virus administration.
• IT remote control and on-site support across London for Archant group.
• Administer MS Windows 2003 and Exchange Servers for the group.
• Managed Inter-tel, index, BT Meriden, Cisco Call Manager Express, Maintel and Ibox phone systems across London estate.

May 2004 – Dec 2005

Capita IT Services

Technical Management

• Manage 2nd line system and schema queues.
• Installing, configuring, maintaining & administering Sims.Net, Fund Manager & FMS06.
• Build, configure, test & install new desktop, laptop, server, networking hardware & software.
• Diagnosing TCP/IP problems for ISDN and ADSL users.
• Provide general support on Windows Desktop’s and Dell Server’s.
• Support and network installation of Brother and HP Laser printers.
• Maintenance of Seagate and HP backup devices and drivers.
• Provided Remote desktop support and on-site support for schools across Essex.
• Point of contact for BT, Synstar and Dell for ISP and hardware maintenance calls.
• Installation and maintenance of Veritas backup software ranging from v4.6 up to v10.0.
• Monitoring MS Outlook & RM easy mail servers to diagnose and resolve mail problems.
• Performing installations, configuration for McAfee, Norton, Ad-aware and Sophos AV.

Education

• BA Art & Design

University West of England

• Art & Design Foundation

Queens Road College, Clifton

• Access to Art & Design (Fast Track)

City of College

• B.TEC Beauty Therapy

Hairdressing Level Clarendon College, Nottingham.

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments