Sample Help Desk Manager Resume Template

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

Hard working, self-motivated individual seeking opportunities to establish himself professionally while applying talent and education to a mutually beneficial entry-level position looking for a full time position in a progressive corporation.

Career Achievements

  • Delivered high quality analysis of business needs and challenges through knowledge of both Business and Systems.
  • Strong Technical Support and trouble-shooting skills.
  • Excels in full project life cycle management
  • Builds strong relationships with peers, users and clients at all levels by demonstrating a grasp of the objectives and completing all tasks on time despite ever changing priorities.

Experience

Help Desk Manager

Lady Sriram Educational Services, Mumbai, 2007-Present

  • Provide Technical Support (Hardware & Software) for the South-West Region Branches (53 Branches, 6 States) overseeing 4 professionals at the help desk.
  • Provide Technical Support (Hardware & Software) to my home base corporate offices (Accounting Department) providing them with data collection, custom reporting utilizing Crystal Reports, Access db, excel spreadsheets, Applications training.
  • Lead teams on Numerous Projects (email Migrations, Active Directory implementation, Applications deployment & training, WAN Components deployment for all Branches in 6 states.
  • Setup and deploy Microsoft Servers as well as assist in the design, testing, implementing and training of proprietary applications.
  • Deploy Wide Area & Local Area Network Components, IT Help Desk Management, Troubleshooting (Software, Hardware, Telco), Equipment Testing and Purchasing.
  • VoIP deployment and Support, Application Support including but not limited to, Peoplesoft HR , Enterprise One Accounting, Hyperion, Crystal Reports, CITRIX Servers Connectivity, Microsoft Applications (Servers, Exchange, Active Directory, Outlook Client, Office Suite, MS Project, Visio, Desktop Publishing).

Assistant Network Administrator

National Republic School, Mumbai, 2005-2007

  • Support Windows XP Server in the School District Domain
  • Image Dell PCs & Laptops using Altiris Software
  • 400+ Dell Computers Domain Configuration, 100 Dell Laptops Domain and Wireless configuration
  • 80 Lexmark network printer connection and configuration

Help Desk Support

The Answer Group, Mumbai, 2002-2005

  • Listen, Diagnose and suggest best possible solution to customers PC Hardware, Software, Printers, Scanners & Modem Problems in a Windows 98, ME & XP environment.
  • Hardware & Software Inventory and Distribution
  • PC Hardware & Software configuration support
  • Windows NT Domain administration support in an Ethernet / Token Ring Environment
  • MS Exchange / MS Mail Administration Support
  • Migrated 200 PCs to Windows NT 4.0

Education and Certification

  • PC Professor In progress MCSA/MCSE Certification classes

Mumbai Institute for Computer Technology, Mumbai 2002

  • B Sc in Information Systems

West Coast University, Mumbai, 2000

Honors

  • Supported in Mumbai School Administration Society in School Labs Time Reservation and Software Configuration
  • Joined National Republic School Football team as coach
  • Member of National Volunteer Group against Plastics

References

Aditya Chopra

Chief Manager

Lady Sriram Educational Services

adichopra_B123@yahoo.com

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