Director of Enterprise Operations Resume

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Contact Information:

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• Email address

Objective:Seeking for career as Director Enterprise Operations and utilize my knowledge in the field of operation for the achieving organizational goal.

Accomplishments

• Designed system to unify 10,000 people on common set of IT business processes.

• Charged with consolidating Boeing’s IT organizations under one Shared Services structure.

• Surveyed historical attempts and identified key risks and mitigation plans. Created and implemented strategic action plan to meet established goals, developed training solution and applied best practices.

• Recognized and awarded for excellent IT performance

• Engineered and implemented service desk functions, increasing customer satisfaction 25%.

• Developed and implemented team specific training curriculums to improve competencies. The Technical design group and the IT operations group lacked cohesion, support and could not work together as a team, causing potential risk to Boeing if significant outages occurred.

• Facilitated problem definition exercise and resolution plan.

• Documented required procedures, led training sessions and implemented performance metrics.

Experience

Director, Common Practices and Services, The Boeing Company, Boeing IT Seattle, WA, September 2004 – present

• As part of the business unit responsible for providing enterprise technology solutions, responsibilities included the governance of software engineering best practices, the governance of project management and requirements engineering best practices, implementation of our global sourcing partnerships and standardized release and configuration management services.

• Met all operational performance targets and delivered 6-9% annual productivity improvements.

Software Engineering – In partnership with other stakeholders, developed an enterprise CMMI Level 3 plan, applied to key go-forward application efforts, moved culture toward design anywhere-build anywhere vision.Project Management/Requirements Engineering – Working across business unit customers, designed standard process changes and experimented for ways to improve the requirements capture for IT.Global Sourcing -Working cross-functionally, co-lead the plan to optimally engageoff-shore suppliers, leading to improvements in both cost and delivery of software projects.Release and Configuration Management – working direct with key Boeing programs,Provided expertise in managed software release, reducing defects passed into production. Director, Delivery System Design & Integration, Shared Services Group Seattle, WADecember 2002 – September 2004

• Established service delivery model for IT infrastructure and sponsored a “tool simplification” initiative for the organization

• Program management of strategic configuration management database for IT asset information.

• Program management of system management application simplification, reduced count by 10%

• Program management of improvement for integration order fulfillment service to improve customer satisfaction

• Led the organization quality initiative.

Education Bachelors, English, University of Washington, 1985; MBA, Seattle University, 2002

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