Change Management Specialist Resume:

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Contact Information:

Full name
Present and permanent addresses
Telephone numbers
Email address

Objective:

Seeking position utilizing strong organizational skills, excellent communication skills and specific interest in management training programs with a reputed organization.

Career Profile:

Advocate of team building, cross training, and employee empowerment. Ability to identify problems and implement effective solutions. Loyal, conscientious, and dependable. Flawless attendance. Possess a “pro” company attitude dedicated to the growth and profitability of the company.

Experience:

Change Management and Business Development Specialist with Ceridian Corp., Arlington, VA., 2006-Present

• Served as the Employee Assistance Program (EAP) Provider network business developer and researcher for the Military One Source program. Maintained and tracked metrics for the 438 military bases in the Continental U.S and Puerto-Rico.
• Created awareness of business process changes to client and internal teams. Developed user analysis reports and surveys for Corporate and Military project executives. Developed and managed provider-client relationships for military service members, family members and behavioral network providers.
• Developed electronic communications (e.g. DVDs and Newsletters) to market the benefits of the MIlitaryOneSource Program to the Provider Network. Managed an Access database to receive and respond to Client-Provider requests and issues.
• Prepared project plans using MS Project. Conducted interviews with Providers to determine their criteria and qualification to provide services for the MilitaryOneSource members and join the Provider network.

Senior Credentialing and Change Specialist, APS Healthcare Inc. Silver Springs, MD, 2001-2006

• Managed and trained a team of 10 specialists before and after organizational re-structure. Prepared team members for adoption of new processes during the organization development e.g. security standard changes, software changes, client fees, etc.
• Created awareness of business process changes to client and internal teams. Conducted weekly team meeting and coordinated team status reports. Facilitated weekly status meetings with APS Executives.
• Coordinated meetings to discuss client requirements for Network Providers. Identified Healthcare stakeholders and decision -makers. Communicated with stakeholders – healthcare networks, healthcare providers, insurance and patient referral networks on a regular basis.
• Developed a Communication Plan and Strategy to ensure effective communication with Provider network and clients. Verified credentialing data and paperwork for the TRI-CARE military healthcare project.
• Developed weekly and monthly Provider metrics for project executives. Developed reports, manipulation, storage and extraction of data with the use of relational databases (e.g. Paradigm Novell database system and FACETS).
• Prepared healthcare providers (including medical doctors, professional counselors, social workers, therapists, psychologists and psychiatrists) from over 40 states for credentialing and re-credentialing (a bi-annual/tri-annual process) and presentation to the medical board.
• Provided Credentialing services for individual, group and corporate healthcare/insurance networks. Audited and reviewed potential client contracts for addition into the Network Clients included: MONTANA, PFIZER, MOTOROLA and EAP

Communications and Marketing Consultant, Addictive Marketing Concepts Silver Springs, MD, 2000-2001

• Performed market analysis, research and development for media entertainment start-up company. Developed brand and innovative entertainment ideas. Planned and executed diverse special events such as Corporate luncheons and outings, College concerts and shows, Community Outreach.
• Mapped-out schedules for street promotions, advertising (Radio and Prints) and marketing for delivery to clients. Facilitated proposal writing for corporate sponsorship. Traveled extensively for managing, planning of events, and ad campaigns.

Education:

1997-Present University of Maryland College Park, MD
Double B.A., Economics and Marketing

Computer Skills:

Proficient in Microsoft office programs including, Word,
Excel, Publisher, PowerPoint, Access, Outlook and Project. Specialized
corporate software packages including; SQL and POWERBUILDER based Credentialer
6.0.8, FACETS, CMS, CACTUS and DOS based Paradigm corporate system.

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