Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Revenue Management in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Good knowledge & experience of Word, Excel, PowerPoint, Outlook & the internet.
• Typing speed 40-45 wpm
• Reception & Switchboard experience
• Good organisation & communication skills
• Work well under pressure & can meet deadlines
• Can work well as part of a team and individually
• Adaptable and quick to learn new skills

Career Achievements

• Managed the introduction of a new Credit Management ‘Wrap’ product for customers. Developed and initiated a live pilot to SME sector during the 1st quarter of 2003. Deadline met for rollout to existing business by end of 3rd quarter of 2003 successfully integrating the teams, systems and processes of previously separate businesses
• Initiated and introduced performance and productivity measures and controls to identify output, reduce ‘lost time’ and eliminate back-logs. Successful implementation resulted in a dramatic reduction in staff overtime saving approx 160K for 2004 and enabled the business to reduce headcount by 3.
• Establish best practise, service levels, minimum standards and process workflows to achieve ISO 9001 status. (awarded March 04)
• Despite adverse market forces, increased customer satisfaction rate from 72% in Jan 03 to 97% in Jan 04. (data taken from customer/broker survey conducted by the business in December 03).
• Influenced the introduction of resident segmentation to develop appropriate collection strategies
• Developed and Introduced a Financial Inclusion pack to assist customers with personal budgeting debt advice, and a tailor-made debt management solution.

Experience

2009 – Present

Bluefin Group (Formerly Thinc Group)

Revenue Management Officer

• The company re-branded and restructured in January 2009 which meant my previous team was disbanded I was offered this role on the Commissions Team.
• Auditing commission entries.
• Dealing with commission queries from advisers or providers/lenders to ensure financial advisers are paid correctly – by phone, email or letter.
• Ensuring the correct commission is being credited/debited using 1st Software. This task meant working to strict targets. This also required me to have a very high level of attention to detail and analytical skills.
• Completing accounting spreadsheets using Microsoft Excel.
• Personal responsibility of managing several major accounts – customer service skills were essential to ensure the account holders were completely satisfied with the service they received.
• Manage the daily banking in and out of the company account.
• General accounting tasks and administration (filing, replying to correspondence, taking telephone messages etc)

2006 – 2009

Thinc Group Ltd

Senior Sales Support Administrator

• Processing of Mortgage, Investment, Pension and Protection applications using applications such as Trading Platform, 1st, NAS and Provider/Lender Online Applications.
• I was designated a Mortgage Specialist after successfully obtaining the CII CF6 Qualification.
• Training new team members (this led to me documenting my methods in a manual which was used by the team).
• Deal with any issues which may arise and counter-act this effectively and efficiently.
• Instigate team meetings to implement any processes needed to make the team run correctly and compliantly. Carry out presentations to senior management – e.g. statistical reports and workflow reports.
• Maintain high standards of customer service to ensure ‘Treating Customers Fairly’, data protection and customer care are a priority.
• Liaise with advisers, lenders/providers, clients, solicitors etc to update or request information needed to progress an application (by phone, letter, email or fax)
• Assigned as a tester for new software for Mortgage Tracking and having to collate reports and demonstrate this to senior management.
• General Administration.

2003 – 2006

Tasker and Co Ltd

Legal Costs Negotiator

• Maintaining an excellent relationship with the clients (Solicitors) to ensure trust and professionalism was present at all times as this was a fee earning role dealing with high-value claims.
• Legal Cost Negotiating – converse with the defense for negotiation of an amicable settlement based on the value of each case. (Retrieving disbursement expenses after a Personal Injury claim)
• Processing of court and solicitors documents, such as Part 8 & Detailed Bill preparation ready to submit to the Courts.
• Cost Drafting – review files for claim and disbursement value in order to retrieve expenses made by the claimants.
• Debt Recovery & Processing of invoices using Clearly Book-Keeping
• General Legal & Office Administration.

Education

• Slovak Grammar school, Slovakia

A-levels – Bilingual English

Slovak/English Language (B);

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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