Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Relationship Management in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Experienced in leading and driving a team – working with people, understanding what motivates as well as being a good listener with a collaborative flexible style
• Operated at a strategic level, working with the management team to develop internal and external relationship event programmes
• Creative, expressive, results and quality oriented delivering events on time and
• exceeding expectations
• Have a passion for event logistics and tactics and are naturally detail-oriented
• Proven track record in developing effective event programmes – achieving personal and team targets successfully working to tight timescales and thrive under pressure

Career Achievements

• Delivered a 40% increase in revenues for O2 whilst reducing staff numbers by more than 30% within the Customer Relationship business area. This key sector encompassed the ‘Business’ and ‘Partners’ operations with a combined income stream of over 980m and a base of 3.6m together with the Tesco Mobile business; representing incremental sales of 45m and a base exceeding 1.8m.
• Led the creation of O2’s Pre-pay operation, building what is now a 2bn business employing over 1500 people from a zero base. Delivered the exceptionally successful launch of the new service, achieving unit sales of over 1.2 million against a target of 100 thousand; this was in the context of considerable internal scepticism relating to the project. Pioneered the introduction of new systems to accurately track and capture pre-pay revenues together with highly effective anti-fraud processes which saved the company many millions per annum.
• Played a pivotal role in O2’s ‘First Programme’ to deliver the ‘best tariff’ to customers on a monthly basis. Worked closely with a leading New York firm to manage the development and launch of the unique initiative which created a major competitive advantage for the business.
• Facilitated O2’s expansion into the retail sector; building the critical technical infrastructure and relationships to enable the organisation to evolve from what was purely a wholesale operation, extending its portfolio from three to fifty products offers.

Experience

Jun 2007 to Present

BAK Ltd.

Head of Relationship Management

• Responsible for a broad remit encompassing the key Service Operations.
• Service (Internal) Relationships, Customer (External) Relationships and Field Force/Solutions Providers.
• These services impacted on a large proportion of the company’s revenue stream, the entire customer base and major business relationships such as Tesco Mobile.
• Held a large personal budget; over 13m just for the Field Force area and reported directly to the Chief Technology Officer.

Jan 2000 to Jun 2007

RRKT Ltd.

Head of Independent Operations Team

• Responsible for the creation, development and leadership of a new independent Operations Team.
• Working in close collaboration with the main board and all of the directorates.
• Established road-map management and introduced Cost of Failure reporting across the business as a tool to guide priority setting.
• Also responsible for the development and delivery of an internal Project Management course; leading on the Managing People in Projects section.

Jun 1998 to Jan 2000

STRK Ltd.

Prepay Operations Manager

• Responsible for establishment and strategic direction of the new Prepay operation; now a 2bn turnover business.
  Later taking on the leadership of the Marketing Operations team.

Apr 1997 to Jun 1998

THKS Ltd.

Head of Finance Project Office

• Responsible for leading the Finance Project Office, including close involvement with major initiatives such as the First Program to “best tariff” customers on a monthly basis.
• This required considerable time working in New York prior to its UK launch.

Mar 1996 to Apr 1997

TERS Ltd.

Reference Data Team Manager

• Responsible for the leadership of the all aspects of billing testing including CAMS & TAP for Interconnect and International calls.
• Driving the introduction of call generators for automated testing and building relationships with other operators in UK & Europe

Education

• The  Montessori Training Organisation – Hampstead.

AMI Montessori International one year Diploma gained

• Institute of Personnel Management – Ealing College of Higher Education.

Post-graduate diploma Executive Personal Assistant and Office Management

• Nottingham University.

BA (Hons) Social Administration with Psychology

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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