Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Director Of Operations in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Maximizing sales through a process-driven, customer-focused approach
• Improving performance through analysis and evaluation of sales results
• Working pro-actively as part of a team in very busy sales environment
• Communicating effectively at all levels and adapting to different people
• Experienced manager in highly demanding environments
• Adaptable in new environments and thrives a challenge

Career Achievements

• Within two and a half years operations has successfully identified improvement opportunities and over 60% of these improvements have been implemented,
• Ensuring the transfer of newly acquired skills remain self funding.
• A strong desire to continue to drive improvements within the businesses has now been created. Assigning clear areas of responsibility, delegating and prioritizing effectively.
• Establishing Key Performance Indicators and a Balanced Scorecard.
• Streamlined distribution, reducing cost per mile delivered by route optimization.

Experience

Director of operations,

HTDRS LTD.

2005 to Present.

• In this position my responsibilities included active cost control, quality management, regulatory compliance, customer relations and oversight of all aspects of the Korean Air Full Flight Simulator Training program.
• During my tenure I initiated Instructor Skills enhancement programs, assisted the customer with preparation for IOSA, DOD and regulatory audits and produced cost-benefit analyses for various projects.
• During my time in this position, Alton received an award by the Korean Ministry of Transport for the enhancement of Flight Safety on the Korean Peninsula.
• I actively promoted close cooperation with the regulator, with the result that two of my managers were designated as Type Rating Examiners by the KMOT, the first time nonKoreans were so honored.
• I put in place a system of regular staff meetings and evaluations to improve cost effectiveness which produced savings and increased efficiency in daily operations.
• I worked closely with Korean Air in the initial stages of their development of an Advanced Qualification Program.

OPERATIONS MANAGER / DIRECTOR OF OPERATIONS

Games Warehouse Ltd

2003 to 2005

• Recruited to steer New Product Development to market launch and scope a WEB-based solution for networked rental equipment for the UK’s largest specialist OEM.
• Scoped and managed NPD, external relations; cross-functional and trans-Atlantic liaison.
• Designed and implemented commercial / operational business models / processes / systems.
• Designed and introduced performance management; market intelligence and reporting routines.
• Responsible for customer and consumer support and marketing initiatives.
• Implemented key stakeholder networks for product testing and market entry.
• Instigated “under-the-radar” product development alliances with key industry players.
• Ongoing responsibility for the Premiere Group and Merit Entertainment UK business portfolio including USA liaison, business relocation; sales, operations and product development.

DIRECTOR OF OPERATIONS

The Premiere Group (AMI Entertainment Network Inc)

2000 to 2003

• Re-modeled the UK strategy targeting 1,500 installed assets with yr 2 EBITDA break-even.
• Secured 3m USA investment for a 2-year roll-out and year 3 forecast t/o c: 10m.
• Negotiated a new sales and marketing strategy achieving 100% hot leads / 30% sales closures
• Negotiated revised revenue share terms with the Plc improving customer take-up.
• Remodeled the direct and UK third party service partner network to support 2,000+ assets
• Negotiated major partnership with the UK’s second largest equipment operator.
• Full P&L control, business planning, UK based HRM and USA reporting
• Following the collapse of the parent companies US market, direct responsibility for the immediate market withdrawal and business close-down of the Premiere Group.

Education

• 1997-1998
• Oxford School of Coaching and Mentoring Certificate in Coaching and Mentoring

• 1996-1997
• London College of Management Diploma in Neuro-Linguistic Programming (NLP)

• 1995-1996
• London College of Management Diploma in Life Coaching (LC)

• 1994-1995
• London College of Management Diploma in Psychology of Interpersonal Relationships (Psy IR)

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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