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Present and permanent addresses

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Objective:

To obtain a position of Director utilizing training and experienced that gained from previous jobs

Background Summary:

More than 25 years of Management and Global IT Operations experience includes:

  • Disaster Recovery Plans

  • Data Center Facilities Management

  • Outsourcing / Rightsizing

  • Computer Center Relocation

  • Client Relations / Presentations

  • Process Analysis / Design

  • C-Level Presentations

  • Compensation and Retention Planning

  • Forecasting / Budgeting

  • Critical Issues Management

  • Global Best Practices Development

  • Technical Sales Support

  • Cross-Functional Teams

  • Vendor Coordination & Relations

  • Management of Change

  • Data Center Operations

  • Organizational Optimization

  • Global Unit Costing

Professional Experience

Director, Americas Region, Hewlett Packard Company, Houston, Texas2002-2005 (retired and relocated)

  • Managed a 1400-employee operational support organization and provided monitoring, incident resolution, operations, and change management services across Wintel, UNIX, and MPE, network LAN /WAN, production operations, internet and web hosting technology towers within United States, Canada and Latin American countries. Additional responsibilities included managing America’s wide Data Center support organization with a staff of 91, operating in 22 facilities, and totaling 500K sq. ft of raised floor.

  • Managed an annual operating budget exceeding $200M and Installed Base exceeding $500M in capital equipment.

  • Integrated four diverse delivery organizations into one, as a result of the HP/Compaq merger.

  • Streamlined the operation and consolidated eight North American Monitoring Centers into three Regional Centers.

Result: The new organizational structure resulted in, improved level of service to the customer base, reduced operating costs, hardening of disaster recovery processes, provided a single call management system as the new corporate standard, and improved the ability to manage performance metrics.Director, Enterprise Operations Services, Compaq Computer Company, Houston, Texas1998-2002

  • Responsible for North American-based operations and delivery organization with employee population of 364 individuals focusing on first, second, and, third level support for network, platform, internet, production operations, hardware maintenance and repair, and field office sites support.

  • Managed an annual operating budget exceeding $82M, as well as a $30M capital budget, in excess of 130K sq ft of raised floor Data Centers and provided service delivery to more than 200 field offices.

  • Manager, Global Production Services (1997-1998), Digital Equipment Corporation

  • Maynard, Massachusetts 1970-1998

  • Managed 8 Regional Centers in the U.S. and Canada; responsible for first, second and third level support of platform, network production control and hardware support; and business interface for implementation of new platforms and applications. Managed a staff of 225 employees and an operating budget of $35M.

  • Streamlined operations and reduced the number of data centers from eight to six. Implemented standard processes across the organization and improved operating efficiencies. Result: Reduced operating costs and improved level of service.

  • Manager, Programs and Customer Satisfaction – Global Production Services (1996-1997)

  • Managed a group of Program Managers in the development, planning and implementation of a global cost control / rationalization and efficiency improvement program.

Education

Associates Degree – Electrical Technology, Hudson Valley College, 1997

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