This is a free Departmental Store General Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Departmental Store General Manager Job.

Departmental Store General Manager Job Description

  • Directs and coordinates, through subordinate managerial personnel, activities of department store selling lines of merchandise in specialized departments.
  • Formulates pricing policies for sale of merchandise, or implements policies set forth by merchandising board.
  • Coordinates activities of no merchandising departments, as purchasing, credit, accounting, and advertising with merchandising departments to obtain optimum efficiency of operations with minimum costs in order to maximize profits.
  • Develops and implements, through subordinate managerial personnel, policies and procedures for store and departmental operations and customer personnel and community relations.
  • Negotiates or approves contracts negotiated with suppliers of merchandise, or with other establishments providing security, maintenance, or cleaning services.

Sample Departmental Store General Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Departmental Store General Manager

I believe my expertise would be a value to a company looking for effective leadership and direction. If you are seeking leadership from someone with my qualifications, experience, and track record, I would welcome a personal interview.

Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Departmental Store General Manager can add his/her career achievements like,

  • Adept at developing and implementing business strategies that increase product awareness, market share, and company profitability.
  • Skilled at identifying and capitalizing on new growth opportunities through market analysis, product-development expertise, and keen business instincts.
  • Successful in leading cross-functional teams that collaborate as a focused unit to achieve aggressive business goals and drive the evolution of concepts into achievable business strategies.

Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Departmental Store General Manager applying for a job would look like,

Departmental Store General Manager

The Pride Stores, Mumbai, 2006-Present

  • Oversaw the entire store operations and performed various duties such as financials, compliance, sustainability, inventory, merchandising, human resource, and store standards to ensure profitability.
  • Traveled and monitored store operations to ensure high quality standards, service, and in-stocks, as well as resolved and addressed sub standard issues.
  • Designed and developed programs for any type of seasonal change or upcoming holiday or local community events.
  • Ensured proper store set up including ordering of all merchandise and supplies needed for the grand opening.
  • Utilized handheld Gemini scanners for various daily functions such as ordering, in stock position, backroom processing (task manager and inventory management system)
  • Employed outstanding skill in inventory management and shrink control management to ensure and maintain inventory levels and exceeded company expectations.

Departmental Store Manager

Priya Food Zone, Mumbai, 2003-2006

  • Productively managed food departments and ensured cleaning standards and compliance were followed and executed.
  • Skillfully managed both new and established facilities in Leland and Clinton, North Carolina; launched a new selling technique, managed and hired the entire sales team, as well responsible for obtaining alcohol license prior to opening.
  • Efficiently handled negotiations with community leaders to establish contacts.
  • Spearheaded and planned the grand opening ceremony, which included community donations and dedication of store to community.

Co- Manager

Virgin Style Point, Mumbai, 2000-2003

  • Assumed full responsibility for the total grocery operations and general merchandise operations.
  • Managed 4 salaried managers and 80 to 100 hourly associates on a daily basis, as well as 4 managers and more than 50 associates in branch.
  • Successfully administered business operations including financial, merchandising and compliance for grocery side and store
  • Ensured 100% client satisfaction by promoting great teamwork, extra care and concern to client needs

Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Departmental Store General Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • M B A (Marketing)

IIM Chennai, 2000

  • B Com

Pune University, Mumbai, 1997

Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Departmental Store General Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Departmental Store General Manager would look like,

  • Best Employee at Customer Services Award for 2006, 2008.
  • Member Mumbai Departmental Store Manager’s Square.

References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Departmental Store General Manager could also look like,

Mr. Bharat Jain

Sr. Manager

Priya Food Zone

bharat@iiijjkk.com

Salary Range of a Departmental Store General Manager

  • The average salary received is approximately Rs. 25000 per month. This works out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $9000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Departmental Store General Manager Interview Question

  • Tell me about a scenario when you had customer service rep that wasn’t meeting performance standards.  What did you do to address this issue?
  • Describe a time when you had to deal with an irate customer who was abusive to your staff.  How did you handle it?
  • How do you set customer service standards to the team?  Do you engage and involve your team members in setting these standards and departmental goals?
  • How do you handle customer service complaints that have been escalated to you?
  • What is good customer service to you?
  • What is the difference between customer service and customer experience?
  • Often in customer service or client care, you need to deal with a high volume of escalations as well as your staff.  Tell me about a time when you had to work under pressure in a fast-paced environment. How were you able to perform successfully in this environment?

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