Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Banking Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Providing high quality customer driven services in order to identify and address customer needs
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, on the telephone and email
• Working against strict deadlines to meet targets
• Working well both within teams and on own initiative
• Self developing to meet new personal objectives
• Use of PCs including most Microsoft Windows applications

Career Achievements

• Working with Lloyds has taught me how to really organize my time correctly and work towards a very scheduled business plan.
• Customer interaction is essential with regards to answering customer queries and pitching new products in this work environment.
• Hence this job has significantly improved my communication skills.
• This job role has allowed me to become more responsible and has increased my maturity level when dealing with customers as I have been given a portfolio of high profile customers.

Experience

Lloyds TSB

Personal Banking Manager

2008 to Present

• Ensured customers received prompt, accurate attention to enquiries face to face, in writing, and by telephone.
• Acted as a point of reference for all branch staff regarding capture of business development opportunities.
• Efficiently managed and completed the administration of regulated and non regulated bank products.
• Assisted in the achievement of branch sales and service quality targets.
• Successfully completed day to day administration.
• Maintained compliance adherence and checked lending risk on a daily basis.
• Successfully completed Financial Health training to facilitate Green Passes for Accreditation.

Royal Bank of Scotland

Customer Advisor / Personal Banking Manager

2005 to 2008

• Dealing with banking products such as Personal loans, Mortgages, Credit cards, life & home insurance, Opening bank A/c, Saving and Investment.
• Deputizing for the manager and ensuring the continual support to the team for its hitting branch targets.
• Developing relationship with new clients and enhancing relationship with existing clients to generate new and repeat business whilst providing highest level of customer satisfaction.
• Implemented new reporting, Performance development, Performance improvement structure for the branch.
• Set up specific process and procedures related to the business centers for easier functions of day to day business.
• Adhere to all regulatory measures set by the bank and “Financial services authority” (FSA). Regularly tested by the bank internal auditors.

Education

• 2002-2004 University of Legnica, Poland
• Political Science, Public Services

• 1998-2002 High School in Poland
• Comprehensive Qualifications

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments