Sr. Business Systems Analyst

This is a free Sample Systems Analyst Resume that covers objectives and tips to gets you the best Systems Analyst Jobs. The professional resume help and actions words will help you to write winning resumes. This curriculum vitae guide teach you how to write Systems Analyst resume

Usage: This Free Systems Analyst Resume helps you to write Computer Systems Analyst Resume, Information Systems Analyst Resume, Mainframe Systems Analyst Resume and Business Systems Analyst Resume for free

Contact Information:

Full name

Present and permanent addresses

Telephone numbers

Email address


Objective:

To obtain a Manager level position that utilizes my technical experience leading Business analysis teams on software development projects.

Career Profile:

Experienced Business Analyst with sound experience in Implementation, testing and documentation. Managing and Implementation skills of the Projects. Proven ability to developing and executing test scenarios and releasing products to production. Excellent communication skills and ability to managing customer relation and their expectation.

Education:

Bachelor of Science

John Jay College of Criminal Justice, CUNY, NY

Professional Skills:

Business Training

- Human Factors International Usability Training & Certification

- Usability Professionals Association

- 6 Sigma Green Belt Training

- Rational Rose / Use Case methodology

- RUP / UML / Activity Diagrams

- Agile Development / SCRUM

- IDEF Training

- CMM — Capability Maturity Model

- PMI (PMP Training),

- Microsoft Excel, Word, PowerPoint, Lotus Notes, Access, Visio, Binder, Outlook

- Project Planning and Control – (MS Project)

- BI Query

- Telnet

- Robohelp / Forehelp

- Witness

- MS T SQL

- Kepner-Trego Problem Solving

- Series 7 & NY State Securities License

- Leadership Communication & Facilitating Leader Training

Experience:

DriveTime Automotive Group, Phoenix, AZ January 2005-Present

Senior Business Analyst

  • Responsible for the business and functional requirements development of medium and large scale system development projects. This includes:
  • Interacting with internal business and operational clients, and outside vendors and internal IT groups.
  • Conducting meetings with identified stakeholders discuss business needs and manage stakeholder expectations as project progresses.
  • Interviewing end users and business stakeholders to develop business and functional requirements utilizing IDEF, PMP/PMI, Use Case, UML, RUP, Usability Engineering and Testing, Interaction Design, Prototyping and other methodologies.
  • Developing test scenarios, scripts and conducting testing effort, including the recording of testing issues.
  • Developing training documents & delivering end user training sessions in support of Production rollout.
  • Providing post -production support for system issues, including research and follow-up.

JP Morgan Chase & Co, AZ May 2000-January 2005

Assistant Treasurer, Quality Assurance Manager

  • Managed performance of 8 Supervisor Analysts within the Operation Quality Assurance department, which included:
  • Salary actions, development plans, yearly and monthly reviews and monitoring assignments.
  • Overall responsibility for performance of up to 50 new hire phone agents monthly during their transition period from Classroom Training to the Production Floor
  • Managing Customer Service Exception processes, including Pricing and Customer Escalation.
  • Managing the weekly maintenance and enhancements of the online Customer Service Help File using Forefront Software.
  • Managing the Customer Service Procedural change control process.
  • Acting site liaison between Customer Service and Training Departments.
  • Managing the Witness online monitoring system as acting Database administrator

Related Resume Adverstiments