Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the IT Operation Manager the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• In-depth extensive data centre operations experience gained in the provision of complex, mission critical, multi-site, multi-vendor services.
• Excellent leadership, interpersonal and influencing skills.
• Ability to react calmly under pressure.
• Proven experience of building, developing and leading large-scale 24×7 operations teams.
• Service delivery mindset with in-depth knowledge of ITIL-based service management disciplines and processes.
• Experience of operations control centres including operations monitoring and management tools and operations automation.

Career Achievements

• Implemented and managed European IT cost & recovery model. With a portfolio of IT delivery services which covered multiple platforms ranging from centralised mainframe to individual desktop and telephony, across more than 20 countries, with a total spends of over $600 million. Delivering 100% cost recovery.Operational processreengineering & cost savings.
• Lead the Identification and implementation of actionsacross all IT platforms in multiple countries to reduce the annual IT spend by 10% consecutively for 3 years.
• Building teams of experts to solutions and deliver these savings without reduction of service level agreements or customers satisfaction.
  Customer/Service Enhancements.
• Achieved a plus 10 point improvement in IT customer satisfaction across Europe. Through engagement with customer forums and CIO (Chief information officer) organisation to identify issues and requirements and agreement on funding solutions to implement changes.

Experience

Affinity Sutton Ltd

IT Operations Manager

2005 to Present.

• Strategic role in developing the culture of the department to be customer focused, driven by process and measured by “best practice”
• Project lead for ongoing IT projects utilizing PRINCE2 methodologies
• Responsible for ensuring adequate training is provided to IT support staff and end users
• Responsible for the entire lifecycle of infrastructure related projects including telecommunications, physical, virtual environments and applications platforms.
• Ensure business critical systems/environments are maintained, updated and fully operational at all times and within SLA’s
• Currently project lead on a number of key initiatives, heading up a team of 4 external consultants and working closely with the in-house technical architects utilising PRINCE2 methodologies

IBM UK LTD

Senior Business Operations Manager

2002 to 2005

• Reporting directly into the European leadership team.
• IT cost recovery consultant for new projects.
• Supplier management.
  Customer satisfaction program lead.
• New business integration.
• Consultant – Cost recovery for Key corporate IT projectimplementation.
• Responsible for budget of c£1m authorising purchases and invoices relating to the IT department and maintaining relationships with suppliers, setting up new contracts negotiating reductions with suppliers for cost effective purposes
• Defining SLA’s and SMART objectives to accurately measure performance of staff and services

Education

• 1999-2000
• ITIL Managers Training Course part 1 and 2

• 1998-1999
• Prince2 – Practitioner

• 1997-1998
• Professional Member of the British Computer Society (MBCS)

• 1996-1997
• Blackberry Enterprise – Implementation and Troubleshooting

• 1995-1996
• Prince2 – Foundation

• 1994-1995
• Business Administration, Certificate of Pre-Vocational Education – Mid  College

• 1993 -1994
• GCSEs including Maths and English – Howard Secondary High School

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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