Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the IT Help Desk in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • My strengths include working under pressure, a hands-on outlook, accountability, decision making, attention to detail, quality-orientation, tact,
  • Presentation skills, time management, imparting knowledge to others, problem solving, communication, adaptability, a commitment to ongoing learning, tenacity, logic,
  • Interaction with people at all levels, broad-based IT exposure, teamwork, learning new skills and personal ethics.
  • My ideal environment is a highly professional, progressive one where I can enjoy ongoing learning and career development prospects.

Career Achievements

  • Experienced in full helpdesk support on a wide range of applications.
  • Authored detailed and technical documentation for all levels from Board Level to End Users with no technical abilities.
  • Commended on more than one occasion by Directors and senior members of staff for the level and ease of documentary work produced ensuring all users had good understanding of applications and methodology.
  • Key Liaison in the implementation and customization of Sunrise software for Inters Ltd. Providing full support and documentation to speed user learning and ensure less staff downtime.

Experience

2001-2003

RBS (The Royal Bank of Scotland))

Packington Hill, Kegworth, North) shire

Held First Line Desktop Analyst

  • Working on a helpdesk, within a call centre environment answering calls and responding to support calls to agreed SLA (Service Level Agreement)
  • Providing technical assistance to none technical users across RBS.
  • The support included both banking and insurance companies, some of whom still possessed legacy systems such as Windows NT and Novell.
  • Escalating calls to dedicated support teams when not solved at first point

1997-1999

StatPro (20 weeks internship)

81- ), Wimbledon, London

Held First-line IT support

  • Troubleshooting software and hardware faults and providing appropriate resolutions at first point of contact.
  • Installation of printers and computers on to the network
  • Ensuring the ongoing maintenance of computer equipment which at times included installing new graphic cards, inserting additional RAM or just simply ensuring all necessary upgrades are done.
  • Working closely with suppliers to obtain quotes for new IT equipment
  • Managing User accounts through Active Directory

Education

  • 1993-1995
  • D.T.S. (Eurelec) European College of Electronics Morocco
  • (Diploma in Automated Electronics)
  • High School Degree in Mathematics (with excellence)
  • 1991-1993
  • B.E.P. (Eurelec) European College of Electronics Morocco
  • (Diploma in Digital Electronics)
  • T.O.E.F.L American Language centre

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments