Annuities Retention Specialist Resume

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Contact Information:

Career Objective:

An experienced annuities retention specialist having excellent communication with strong interpersonal skills; seeking for suitable position in business development

Experience:

Retention Specialist, Charter Communications, 2005- Present

Responds to inbound disconnect calls promptly and proficiently.

Provides high-level customer service in a courteous manner.

Retains products and services for existing customers.

Answers questions pertaining to billing disputes and service complaints of voluntary disconnect, customers surveyed or otherwise contacted by telemarketing.

Process orders for new service, reschedule, and saved accounts. Process credit card payments, post and balance batch daily.

Tracks and reports monthly results of retention efforts

Retention Specialist, Richmond, Virginia

  • Take inbound calls for matured annuities
  • Offer options to clients to retain business
  • Assist sales agents in product marketing
  • Give clients investment alternatives by educating them
  • Research and Resolve outstanding service issues
  • Follow up with customers to ensure satisfaction
  • Lead a team of five Insurance Follow representatives through daily workflow
  • Implement plans to resolve customer issues in a timely manner
  • Follow up with customers on a daily basis regarding account status
  • Develop and maintain a patient account database

Education:

  • 2005- Present Moraine Park Tech College- Associate Degree Nursing
  • 1998-1999 Madison Area Tech College-Marketing
  • 1997-1998 Moraine Park Tech College-Nursing
  • 1997 Graduate Horicon High School-Computer

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