Sample Hotel Front Desk Resume

Sample Hotel Front Desk Resume Template

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

To obtain knowledge and experience while efficiently carrying out the goals of a reputable Hospitality management position.

Career Achievements

Motivated and mentored 150 front desk employees by creating a positive work environment at Hotel Grand Palace and Casino
experience in all aspects of Hotel and travel industry operations, destination sales, personnel training and management, establishing and maintaining key client accounts, increasing revenues, ensuring quality customer service, coordinating special promotions, utilizing referrals, and related marketing activities.
Experienced in meeting planning, strong organizational skills, coordinating details for corporate clients, booking air, hotels, special events, and related hospitality services.
Sabre and Apollo airline system proficient.

Experience

Hotel Front Desk

Hotel Grand Palace and Casino, Mumbai, 2007-Present

Controlled room inventory and room rates to ensure maximum occupancy at the highest Average Daily Rate (ADR)
Analyzed financial statements during Management Training, including P&L Statements, Balance Sheets and Statements of Cash Flows
Maintained effective communication between departments and cooperated with hotel executives on a daily basis
Ensured the resolution of guest-related and hotel-related complaints and emergency situations
Maintained an immaculate and efficient work environment, while utilizing MGM Core Service Standards
Confirmed all front desk employees were trained in and comfortable with new processes and procedures

Travel Manager

Indigo Travels, Mumbai, 200502007

Provided domestic and international travel arrangements for all employees of IDG and their subsidiaries
Making hotel reservations for clients attending company meetings
Group reservations for up to 4,000
Use of excel and word documents for group meetings
Calling of clients as reminder of booking hotels for meetings

Travel Manager

Express Travel, Mumbai, 2003-3005

All travel reservations domestic and international for employees on business and vacation
Reservations for other Corporate Accounts because of computer training (Sabre/Apollo)
Cross trained in all accounts within the company
Meeting planning for small group travel

Education and Certification

Horizon Institute for Hospitality Management, Mumbai, 2003

Glare College for Arts and Sciences, Mumbai, 2002

Honors

References

Aditya Chopra

Chief Manager

Hotel Grand Palace and Casino

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