Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Housekeeper in the reputed Company with a view to use my wide experience for the benefit of the organization.

Skills

• Reliable
• Strong team player
• Excellent time keeping
• Good communicator
• Motivated
• Willing to train

Career Achievements

• Saving on payroll by changing staffing levels and contracts
• Using relationships with supply companies to reduce costs but increase the products quality
• Working alongside Front of House administration and Management to improve communications ensuring the guest feedback is received and dealt with immediately
• Forming closer relations with the maintenance team, improving on the tasks that were highest priority

Experience

Executive Assistant to Head Housekeeper,

Radisson – Edwardian Hotels LTD

March 2010-Present

• Overseeing of daily functions such as task list, VIP’s and ensuring that attention to detail was paid to all the areas of the hotel.
• Liaising with the Head Housekeeper in relation to staff training needs.
• Ensuring that staff and Supervisors are constantly communicating within the Housekeeping department and to other key departments in the hotel to ensure that we excelled in the service provided and product available.
• Making sure the Front of House operations team is also feeding back to the Housekeeping department so that the best quality of service can be achieved.
• Attending daily meetings and briefing the team on all changes within the department and the hotel.
• Working closely with the Operations Manager and Head Housekeeper to ensure that all guests are receiving the highest customer service.
• Being responsible for and dealing with all complaints received.

Executive Housekeeper,

The Lansdowne Club, Mayfair

March 2006 – October 2009

• Responsible for 72 bedrooms and suites, ensuring they were cleaned and maintained to a very high standard, with an average weekly occupancy of 95%.
• Responsible for the cleaning and excellent presentation of all public areas which consisted of five function rooms including a Ballroom, Dining Room, two bars, lounge area, swimming pool, treatment rooms and gym.
• Ensuring the department stays within budget or under budget in the changing financial market.
• Setting targets for Supervisors and staff forecast.
• Responsible for both agency staff as well as the Club’s own staff.
• Ensuring good communication between my own staff and staff from other departments
• Revision of all Job descriptions and task lists for all staff
• Making sure that all daily/weekly/monthly and yearly tasks are completed and are completed to the Club standard.
• Responsible for staff rota’s, payroll and timesheets
• Meeting with representatives from supply companies making sure the correct utilities are purchased. Negotiating with them on the products provided and the price

Education

• 1998 – 2003 University of Bialystok,

Polish Philology Department

• 1994 – 1998 Secondary School of Economy,

Diploma in Finances and Accounting

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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