Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Hotel Supervisor in the 5 Star Hotel or Restaurant with a view to use my wide experience for the benefit of the organization.

Skills

  • Excellent one to one communication skills at all levels
  • Coaching and development of employees
  • Highly motivated, self disciplined and reliable
  • Ability to assess customer needs and provide a high level of service
  • Remain calm under pressure whilst achieving targets
  • Planning and organising skills

Career Achievements

  • 9 GCSEs including English, Science and Maths
  • Food Hygiene Certificate
  • First Aid at Work
  • Welcome Host Scheme
  • Basic Health and Safety Certificate
  • Level 1 N/SVQ For IT (City & Guilds)
  • Level 1 & 2 NVQ and BTEC in Hospitality and Catering
  • Level 2 in Team Leading

Experience

May 2008-Date

Hotel Services (Catering) Supervisor

Harley Street Clinic

  • Duty Manager shifts
  • Responsible for the smooth running of the department
  • Ensuring that training, recruitment and development of associates comply with Company standards
  • Dealing with patients and customers queries and complaints
  • Responsible for Service improvement
  • Assisting Manager with his duties
  • People Management
  • Making Rotas
  • Responsible for Recruitment process
  • Supervising busy Restaurant
  • Cashing up procedures

Aug 2005-Aug 2008 Housekeeping Supervisor

(Office Coordinator / Floor Supervisor)

Marriott Hotel Regents Park (304 rooms)

  • To run and coordinate the daily operations in the department.
  • Helping associates with any questions during the shift Communication with Maintenance department, Reception and Guest Relations
  • Scheduling
  • Complaint handling
  • Checking rooms and ensuring they are maintained to the company standards
  • Associate training and support.

Education

  • 2002-2004
  • NVQ, Customer Service, Level 2
  • 2000-2002
  • University of Pedagogy, Vilnius, Lithuania
  • 1998-2000 College of Polytechnic, Vilnius, Lithuania
  • Office Administration qualification
  • 1986-1998
  • V.Mykolaitis-Putinas Secondary School, Lithuania

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments