Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Hotel Sales Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Extremely determined to succeed
• Strong customer skills/service face to face or via telephone
• Effective at working with and motivating team members
• A natural and proven leader
• Hardworking, energetic and enthusiastic
• Able to relate to people at all levels

Career Achievements

• Trained and motivated the management team.
• Conducted internal training courses in German language, Microsoft Windows, Excel, Internet and e-mail.
• Firm understanding of Lean Production, Kaizen and JIT supply chains.
• Established PC based management reporting system.

Experience

Hotels Sales Manager

Rezidor Hotel Group based at Park Inn

2005 to Present.

• Primarily responsible for all sales related activity for this 3 *  property with 172 bedrooms and 11 conference meeting rooms
• Sales responsibility and co-ordination for additional brands of Radisson Blu, Park Inn and Regent nationally
• Management reporting monthly to HQ in Germany in German
• Project management with Sales, Marketing and Operational responsibility for entire re-launch of hotel pre, during and post 4.5 Million refurbishment of local property
• Regular client liaison, account management and presentation to key booking agencies
• Liaison with Global Sales Office on location planning and new property selection
• Event management for hotel re-launch in August 08 including media responsibility
• Direct relationship building with all key clients in local territory and nationally where applicable
• Management of a team of 7 staff, responsibility for their recruitment and ongoing training needs.

Regional Sales Manager

Best Western Hotels,

2003 to 2005

• Responsible for all aspects of sales for the above 3 star properties –increase in accommodation and conference sales by 30% in both of these properties since taking on the role.
• In addition, ARR increased by 10% in last 4 months in a saturated market. ()
• Key National Account Management for all booking agencies (TRA’s), website partners and direct corporate accounts. Agency bookings significantly increased. Highly successful website business generation.
• Liaison at all levels within Best Western Group and First Place.
• High level involvement with all General Managers and Operations Functions
• Sales, marketing and advertising budgetary control
• Effective own diary / time management
• Responsible for generation of new business.

Education

• 2001-2002
• NVQ Level 2 Customer Service Oxford Cambridge and RSA Examinations

• 2000-2001Oxford & Cherwell College
• English for Hotel and Tourism Oxford, UK

• 1998 to 2000 University of Economics
• BSc (Hons), Management in Tourism Varna, Bulgaria

• 1992 to 1997
• Certificate of English language English Language School “Bertolt
• Brecht”, Bulgaria

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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