Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Hotel Manager in the 5 Star Hotel or Restaurant with a view to use my wide experience for the benefit of the organization.

Skills

• My skills and personal attributes enable me to engage well with both staff and customers
• The depth of experience I have acquired has enabled me to achieve many goals set both personally and professionally
• I relish a challenge and have shown that I have the determination and ability to tackle problematic business issues and find workable and effective solutions
• I notice changes and small details that make a difference to the trading ability and standard of service delivery for organizations

Career Achievements

• Development and expansion of nonprofit making, none rated hotel and restaurant to achieve 3 star statuses through Visit Scotland. This was achieved on a limited budget with turnover now vastly improved and showing a significant profit.
• Development and implementation of robust food safety procedures which has resulted in a previously failing kitchen being recognised as a high standard by the local Environmental Health Service. EHO visits reduced from 3 monthly to 18 monthly.
• Increasing restaurant nonresident meals from 40 covers per week to over 500 covers per week. This took the business to a new operating level not previously achieved.
• Achievement of the Scottish Government recognised Healthy Living Award that included menu redesign and introduction of healthy cooking practices.
• Successful introduction of an effective stock management programme designed to eradicate stock take deficits.

Experience

Apr 2004 – Present

Euro Group of Hotels – Euro Hotel, Hounslow

Hotel Manager

• Advanced/promoted from Receptionist to Manager within a few years.
• Fully in charge of the day to day running of the company properties:
• 57 room hotel and 70+ rooms in various flats & houses
• Instigated, set-up and organised aspects of Company Operational Procedures:
• Dealing with Sales & Marketing, Pricing and meeting Clients’ requests
• Responsible for Property Lettings and Tenants Contracts/Accounts
• Ensuring and monitoring constant Customer satisfaction/care
• Accountable for ensuring and meeting Fire and Health & Safety standards
• Facilities Manager for all company properties, including Scheduled Dilapidations

2000 –2004

Lal Qila, Kirachi

Assistant Restaurant Manager

• Ensured smooth running of the restaurant; catering for 300 customers with 50 staff
• Monitored quality and standards of restaurant, staff/customer to staff/staff interaction
• Successfully built up rapport with customers, always available for comments and enhanced the reputation of the restaurant for customer service and quality food.

Education

• Post Graduate Diploma in Project Management,
• Westminster College of Computing (1997-1999).
• MSc in Hospitality Management
• West Coast University, Ireland (1995-1997)
• Bachelor of Commerce
• University of Karachi (1993 – 1995)

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments