Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Hotel General Manager in the famous Hotel with a view to use my wide experience for the benefit of the organization.

Skills

• Have an aptitude for training and motivating staff to achieve the highest standards.
• Communicate with people at all levels, displaying diplomacy and tact when necessary.
• Derives satisfaction from helping customers and staff achieve their objectives.
• Have a natural flair for staff-management, organization and planning.
• Can solve problems and resolve queries with a minimum of fuss.

Career Achievements

• Trained 60 cooks in a new, state of the art banquet facility attached to an existing 5 star hotel.
• A member of the original management team for the pre-opening, opening and operation of a private members club.
• Completing a total ‘back of house’ renovation (while still operational) of a 4 star hotel including; kitchens, pastry/bakery, storage, caf & banquet rooms.
• Supervised the design, construction and opening of new outlets/departments in a 4 star hotel including; caf, delicatessen, function rooms, business centre and a bakery delivery service.
• Supervised the design, construction and opening of a new pub concept in a 4 star hotel. Trained the staff, devised a successful marketing strategy to make this pub one of the busiest “watering holes” in the vicinity of the hotel.

Experience

General Manager,

The Woodlands Lodge Hotel.

2004 to Present.

• Responsible directly to the owners for the operation and profitability of this small 16 bed-roomed country house Hotel During my time here, staff turnover has dropped dramatically, sales and profitability has increased year on year, and we now have a very healthy wedding trade and repeat business.
• The AA had increased our three star % rating and we had a rosette for good food until the owners decided to withdraw from AA membership.
• Increased revenue has enabled the owners to extend the property, which will further increase the Hotel’s capability for the future.
• Generated the name and quality image of Lakeview Hotels in the community.
• Groomed and trained future managers for transfer within the chain.
• Annual combined sales of 4 million CDN

LAKEVIEW INNS HOTEL CANADA

General Manager

2001 to 2003

• Improved occupancy rate from 33.5 % to 92% average.
• Responsible for all areas of a 73 room full service hotel 4 meeting rooms and 368 cover Fogg N Suds pub style restaurant with live entertainment..
• Installed 12 draft lines in restaurant pub. Monitored liquor service. Introduced a new food and liquor menu. Increasing liquor profits and reducing beverage cost of sales from 56% to 25%. Also reducing food costs from 60% to 35%
• Weddings and banquets from 25 to 275 guest.
• Increased APR from 102
• Hired and retrained staff in all areas. Improving efficiency in everything from check in to check out.

Education

• 1998-1999
• Strathclyde College, Glasgow, Scotland
• HND (equivalent). Hotel Management

• 1997-1998
• Cornell University, Ithaca New York
• Corporate finances management-Correspondence Course

• 1996-1997
• Northampton College, UK
• NVQ2 Information Technology (sabbatical course)

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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