Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Hotel Front Office Manager in the reputed hotel with a view to use my wide experience for the benefit of the organization.

Skills

• Have run own business so entrepreneurial and pro-active – strong drive and keen business mind
• Holds qualifications in IT, Hotel and Catering Management and Retail Management
• Good strategic appreciation and vision; able to build and implement sophisticated plans
• Excellent interpersonal skills – good communicator, leadership, high integrity
• Up to date with IT, technology, and ecommerce tools experience using

Career Achievements

• Skilled in managing customer’s expectations
• Well organised and ability to prioritise under pressure
• Strong interpersonal communication skills (oral and written) with ability to assimilate information and communicate effectively to management, peers and direct reports
• Assurance of compliance with company policy and QA procedures including planning and monitoring budgets and schedules
• Ability to manage and lead as a team to accomplish goals

Experience

2002 -Present

La Suite Hotel Executive Club

Hotel Manager

• Maintaining the online availability on hotel/apartment booking websites;
• To ensure maximum occupancy and average room rate is achieved at all times;
• Dealing with all internal and external customers in a professional manner to ensure complete satisfaction at all times, and to ensure that the correct administrative systems are in place to ensure efficiency;
• Building relationships with Corporate clients and companies;
• Supervising and training the other members of the team; Purchasing and Ordering; Human Resources Management;

1998-2000

The Fielding Hotel

Assistant Hotel Manager Covent Garden,

(Contact details removed), UK

• Dealing with guests’ enquiries; Supervising the daily activities of the hotel;
• Assisting the Duty Manager;
• Responding to availability enquiries (by email, fax and telephone);
• Confirming all reservations and checking details are correct at time of entering;
• Issuing pro-forma invoices and chasing payments in advance of guest stays;

Education

• 1994-1996
• Oxford & Cherwell College
• English for Hotel and Tourism Oxford, UK

• 1990-1992
• University of Economics
• BSc (Hons), Management in Tourism Varna, Bulgaria

• 1986-1988
• Certificate of English language English Language School “Berthold
• Brecht”, Bulgaria

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments