Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Guest Relation Executive in the reputed company with a view to use my wide experience for the benefit of the organization.

Career Achievements

• Imparting training to the staff for better growth of organization & guest satisfaction. Proficient in the use of WINDOWS and MS-OFFICE.
• Participated in the international quiz competitions organized by AOES
• Participated and achieved first position in the intercollegiate dance competition organized on world tourism day
• Organized FOOD Festival in Institute as Decore’ Manager.

Experience

Guest Relation Executive

Hilton London

2008 to Present.

• As a Guest Relation Executive I was the main point of contact for VIP guests arriving to the hotel.
• analyzing the guest arrival reports in advance, working closely with other departments ensuring all special request are being dealt with before guests arrival, keeping track of all VIP’s and returning clients preferences and organizing the personal welcome letters and special amenities accordingly,
• Maintaining accuracy of guest profiles, welcoming all VIP guest on arrival, checking their satisfaction during their stay.
• I was appointed Journey Ambassador in the hotels’ lobby where my duties included interacting with guests and visitors, ensuring best first and last impression, covering the Guest Relation desk in the lobby, supporting reception and concierge team during busy periods, actively participating in guest driven events e.g. cocktail parties.
• Dealing with every difficult situation in a calm and professional manner, ensuring every guest receives the highest customer service at all times, working closely with Executive Lounge Receptionist in order to exceed guest’s expectations.

London Marriott Hotel, Maida Vale

Guest Relations Officer / Guest Relations Executive

2006 to 2008

• Ensuring all guests needs are met
• Handling guest issues
• Liaison with all departments
• Check-in and check-out procedures
• Switchboard operations
• Assisting with “At Your Service”
• Assisting Concierge
• Assisting Reception Shift Leader
• Lobby hosting and lobby host rotas
• Rooming guests and courtesy calls
• Duty manager shifts

Education

• 1986 – 1990 Primary school,
• “Otto-Wels” in Berlin, Germany

• 1990 – 2000 Humanistic grammar school,
• “Goethe-Gymnasium” in Berlin, Germany

• June 2000 High school diploma
• (Diploma from German secondary school qualifying for university admission or matriculation)

• 2000 – 2002 Basic law studies
• University Potsdam, Germany

• 2003- 2005 Vocational school for Hospitality
• “Brillat-Savarin” Berlin, Germany

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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