Assistant Branch Manager Resume

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Contact Information:

• Full name
• Permanent residence addresses
• Contact phone number
• Email address

Objective:

To secure a managerial position in the marketing field, utilizing knowledge possess in previous jobs

Resume Summery:

• Excellent documentation and resourceful problem resolution skills in the identification and resolution of customer concerns relating to account balances, transactions, and personal/business needs.
• Supervisor and team player who works well with individuals of various technical and nontechnical backgrounds
• Proven ability to handle stressful situations and emergencies in a timely manner with high accuracy.
• Effective communication with senior management, team members, technical staff, thirdparty vendors, and clients

Professional Certifications And Education:

• CaliforniaCertified Notary Public Officer
• Downey Savings Supervisor/Management
• U.S. Bank Operational Control
• Bachelor of Arts (B.A.): Business Administration (Pending 2008)
• California State University in Fullerton, Fullerton, California

Professional Experience:

Assistant Branch Manager, U.S. Bank, 2005Current Orange, CA, April2003Present

• Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Service Advantage Core Values
• Process deposits and withdrawals
• Identifying and selling products & services beneficial to customer needs
• Open new accounts (checking, savings, IRAs, CDs)
• Auto and home loans application
• Daily operation reports
• Coach new hires interact with branches as subject matter expert and active team member in supporting branch growth and goals to ensure sound operational understanding and implementation of operational procedures.
• Make recommendations to management on organization and workflow Primary resource for branch personnel to clarify and verify operating procedures and policies.
• Acting operational trainer and mentor
• Determine training issues and other opportunities to reduce and eliminate losses, both internal and external.
• Maintaining working knowledge of banker and platform functions including but not limited to processing transactions, balancing cash, opening accounts, and inaisle sales.
• Establish and retain relationship with customers. Resolving all customer problems including the most complex.

Education:

Business Administration California State University

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