Help Desk Resume

This is a free Help Desk resume that covers objectives and tips to gets you the best Help Desk Jobs. The professional resume help and actions words will help you to write winning resumes. This curriculum vitae guide teach you how to write Help Desk resume

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Contact Information

Full name

Campus and permanent addresses

Telephone numbers

Email address

Objective:

To attain a position as a Technical Support Specialist, Help Desk, or Customer Service Representative.

Education:

Programmer Analyst Certificate, CDI College of Business and Technology, 1997

SQL Server Level I Certificate, NAIT, 2001

Computer Skills:

• Worked with DOS, M.S. Windows 3x, Windows 9x and Windows ME operating environments
• Experience with Word for Windows, WordPerfect, and WordStar for Windows
• Knowledgeable in programs such as, Access, Excel, Paradox, DBase III and IV, and Lotus 123 v4
• PowerPoint and CorelDraw and ClarisWorks
• Excellent working knowledge of operating systems for trouble shooting in MS Win 3x, 9x, Win NT, ME, and Win 2000Experience with MS Access, MS Office 2000, Bridge Track, Maximizer, and MS Outlook

Work History:

• SchoolOne, Inc. Cleveland, OH
• Customer Service Representative 07/06 – 11/06
• Call Center – Process high volume of new orders for textbooks over the phone for grade, middle, upper and collegiate private and public schools.
• Handle calls related to billing, order status, textbook buyback, and other related customer concerns.
• Track and process delivery of orders, coordinate order returns, and provide excellent customer service using HEAT call center support software.

Designing Skills:

• Developed procedure manuals and designed testing equipment
• Collaborated on the design and implementation of a computerized warehousing and inventory tracking system
• Planned and designed ergonomically safe and efficient work spaces, work benches and equipment

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