This is a free Customer Service Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Manager Job.

Customer Service Manager Job Description

  • Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered.
  • Manages workers who investigate complaints, such as those concerning rates or service.
  • Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
  • Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.
  • Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
  • Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget’s funds.
  • Interprets company policy to employees and enforces company policy and practices.
  • May authorize retention of data and preparation of documents for use during governmental or customer inquiries.
  • May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action.

Sample Customer Service Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Manager

To obtain secure full-time employment in a position that will utilize my managerial, organizational, teambuilding and accounting skills. I would like to work for a progressive company that provides excellent customer service.

Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Manager can add his/her career achievements like,

  • Acquiring over 8 years, of customer service and 5 years of management skills.
  • Skills Collaborated to develop a controlled system of handling paper work on any incoming basis for tracking purposes.
  • Motivate and help new employee in cross-training program, into the department’s, along with our goals and procedures.
  • Software Microsoft Word, Excel and PowerPoint along with Office Outlook
  • Received numerous letters of recommendation, and appreciation from customers, and management.

Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Manager applying for a job would look like,

Customer Service Manager

Reliance Mobile, Mumbai, 2006-Present

  • Responsible for the supervision of a staff of 30 people within the customer service department.
  • Responsible for the recruitment and training of customer service representatives.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Successful account retention record of 98%.
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
  • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Customer Service Representative

Singh Appliances, Mumbai, 2003-2006

  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Assisted in the development of new policies and procedures.
  • Assisted in the training of new customer service representatives and associates.
  • Performed market research surveys on customer needs and requirements.
  • Prepared weekly sales reports for the sales team and sales management.
  • Generated repeat business through successful client follow-up.

Personal Secretary

Singh Appliances, Mumbai, 2000-Present

  • Coordinated transportation of vehicles to and from locations for clients both international and domestic.
  • Organized and implemented a filing system for each client and vehicle.
  • Maintained and balanced the company’s finances.
  • Generated and organized showings and sales of artwork.
  • Motivated clients to have showings and to purchase.
  • Assisted in sourcing network.

Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • 1 Year Diploma in Management

Juhu Institute for Managerial Studies, Mumbai, 2000

  • B B A (H R Management )

Mumbai Commerce Collage, Mumbai, 1999

Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Service Manager would look like,

  • ICICI  Client Manager of the year 2007
  • Recognised by both clients and Reliance Communication senior management as consistently going above and beyond for both clients and the corporation.

References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Manager could also look like,

Mr. Sanat Joshi

Sr. Manager

Singh Appliances

sanat@iiijjkk.com

Salary Range of a Customer Service Manager

  • The average salary received is approximately Rs. 20000 per month. This works out to an annual pay package of 2.40 Lakhs to 3 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $8600 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Customer Service Manager Interview Question

  • What single professional event made you most proud to be a manager/leader?
  • What event made you least proud to be a leader?
  • In prior positions did you have budgeting responsibilities? If so, what was the size of your operating budget?
  • Do you know how to figure FTE’s?
  • What is your definition of empowerment?
  • What is your definition of Quality Assurance (QA), and who should be responsible, for QA?
  • Tell me about a time when your manager made a decision you disagreed with. What actions did you take and why?
  • Tell me about a time when you had to handle a disruptive employee. What did you do? What were the results?
  • Tell me about a time when you had to deal with an irate physician, patient, employee etc. How did you handle it
  • And what was the result?

Technorati Tags: , , , ,

Related Resume Adverstiments