This is a free Customer Service Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Manager Job.

Customer Service Manager Job Description

  • Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered.
  • Manages workers who investigate complaints, such as those concerning rates or service.
  • Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
  • Typically reports to director level and may have supervisory positions reporting to this position. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.
  • Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
  • Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget’s funds.
  • Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries.

Sample Customer Service Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Manager

I would like to manage a staff of customer service reps to ensure they are the best they can be to meet their goals and ultimately increase revenue and productivity for the company.

Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Manager can add his/her career achievements like,

  • Review recorded calls with CSRs to ensure quality and accuracy–develop plan of action on recurring issues.
  • On-going training to empower CSRs with ability and knowledge to provide one call resolution.
  • Develop incentive programs to encourage peak performance from CSRs and inspire teamwork.
  • For a 6 month period, supervised the E-Commerce dept, improved notification period, order turnaround time.
  • Prepare and administer 90-day introductory and annual reviews

Experience:

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Manager applying for a job would look like,

Customer Service Manager

Ashima Production House, Mumbai, 2006-Present

  • Directed a 20-person customer service department including hiring, training, and managing staff.
  • Managed customer service staff responsible for processing incoming orders, coordinating shipments, and handling incoming calls from customers and the field sales force.
  • Reorganized customer service to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities.
  • Implemented a battery-installed program that increased battery sales by $3 million while enabling customers to operate equipment immediately after it was uncrated.
  • Led team tasked with determining the product offering for the next fiscal year, establishing product pricing, developing a 100-page Product Guide summarizing the product offerings and pricing, and distributing 8 different versions of this Product Guide to the dealer network, government agencies, and national accounts.
  • Managed team members on prototyping and implementing a new ERP system to ensure a smooth transition to the new system.

Client Services Manager

Avon Vision, Bangalore, 2003-2006

  • Supervise/coach/motivate client services staff that follows patient progress and assist with challenges in therapy.
  • Successful in increasing client compliancy by 10%.
  • Created and implemented call quality guidelines; monitored and scored reps calls.
  • Revised processes and forms to coordinate with new business model launch.
  • Build and maintain relationships with physicians and clinicians across the country.

Customer Service Manager,

Springs Internationals, Bangalore, 2000-2003

  • Supervise data entry clerks on order processing of gift related items for gift and card stores.
  • Reduced data processing time from 3 days to 24 hours, improving customer satisfaction and increasing revenue.
  • Implemented monitoring and posting key performance indicators resulting in more accuracy and higher productivity.
  • Monthly review of KPI with team members to identify areas which need coaching and recognize strength areas.
  • Reduced overtime to near zero hours while improving overall performance.
  • Created procedures to improve department processes resulting in higher internal and external customer satisfaction.

Education and Certification:

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • MBA (Sales and marketing)

IIT Mumbai, 1998

  • B Com(Management)

Maratha Collage of Commerce, 1995

Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Service Manager would look like,

  • Received ´Rising Star Award´ 2006 for Excellence in Performance.
  • ICICI Manager of the year 2007.
  • Honored by Maharashtra collage of commerce in its 25th anniversary.

References:

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Manager could also look like,

Mr.Saket Modi

Sr. analyst

Indian Times Business Review Dept.

abc@iiijjkk.com

Salary Range of a Customer Service Manager

  • The average salary received is approximately Rs. 30000 per month. This works out to an annual pay package of 3.50 Lakhs to 4.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $10000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Customer Service Manager Interview Question

  • Why are you interested to apply for this position?
  • Are you flexible?
  • What is your favorite past time?
  • What is your salary expectation?
  • How do you handle a job that’s very stressful?
  • Why do you think you will fit in with the company culture?
  • How do you define success? Are you now successful?
  • Why do you want a job here instead of with our competitor, XYZ Inc?
  • Do you work better on your own or as part of a team?
  • How do you handle it if your boss criticizes you about your work?
  • Have you ever lost your job? Why?
  • What will you do if you have a serious difference of opinion with your immediate superior?

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