Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Customer Relation Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • Excellent interpersonal and communication skills
  • Excellent customer care skills
  • Able to adapt quickly to challenges and changing environments
  • Good understanding of programming languages like C, C++, Java, ASP. Net,
  • Thorough knowledge of RDBMS, MS SQL SERVER 2000
  • Good exposure to project management practices

Experience

McDonalds Restaurants Ltd

Customer Relations & Training Manager

2005 to Present.

  • Main point of contact between the Customers, Customer Care team and the Senior Management.
  • Managed the Employee Development Program by providing the employees training and support as per the training procedures.
  • Trained the employees for the Apprenticeship Scheme
  • Ensured the Customer concerns where addressed and resolved appropriately
  • Winner of “Hospitality Ambassador of the Quarter Award”
  • Winner of “Employee of the Quarter Award”

GLAXOSMITHKLINE PHARMACEUTICALS

Area Customer Relationship & Supply Manager

2002 to 2005

  • Managed customer business in excess of 100m with key areas of responsibility for Middle East, Africa, and North & South America.
  • Lead for several product transfers to Worthing from other global sites of manufacture successfully accomplished though driving project plans and achieving target timelines with a minimum cost implication.
  • Customer Service level for deliveries on time increased from 85% to 98% (Target is 97%)
  • Good customer relationships resulted in no customer stock outs in current role. This often involved negotiating with the customers to resolve any immediate supply issues.
  • Introduction of monthly meetings with key customers proved very rewarding for all concerned with good personnel feedback received from all customers.
  • Computer literate in Word, Excel (Advanced) and PowerPoint. Experience in using and training personnel in software databases, e.g., SAP and Oracle. I have been the lead for introduction of new software on site which included training to all relevant personnel.

Education

  • 2000-2001
  • Swansea University, Wales Masters of Business Administration (MBA),
  • Accredited by Association of MBAs (AMBA)
  • 1999-2000
  • Jerusalem College of Engineering (University of Madras)
  • B.E. Computer Science Engineering (First Class)
  • 1998-1999
  • Sacred Heart Matriculation Higher Secondary School, Chennai.

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments