Banking & Commercial Loan Workout Manager Resume:

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Contact Information:

Full name
Present and permanent addresses
Telephone numbers
Email address

Objective:

Seeking challenging position as a Banking & Commercial loan workout Manager or related areas that would best utilize expertise in the business environment. This position would provide me many opportunities to utilize my leadership skills.

Education:

Master of Science, Corrections Criminology
Xavier University, Cincinnati, Ohio
Bachelor of Science, Business Administration
Franklin University, Columbus, Ohio
Bank One Corporation Course work, Microsoft Excel

Computer Skills:

Microsoft Word, Microsoft Excel and Access.

Professional Experience:

Collections Representative,Toyata Financal Services, Chandler, AZ 2006 – Present

Responsible for handling delinquent automobile leases and loans and make arrangements for repayment to bring the accounts to up-to-date status.

Senior Collector, JP Morgan Chase, Phoenix, Arizona 2000 to 2006

Responsible for contacting commercial and consumer real estate loan customers to negotiate payments on delinquent loans, and develop workout and modification plans to bring accounts to a current status. Also do restructuring of delinquent commercial loans to make sure that customers are then able to become current on their obligations.
Research and developed new ways to increase productivity and refine processes that result in monthly collection averages of $500,000 to $600,000.
Resolve staff issues, as part of a team project, for entire department resulting in lower turnover and improved employee morale.
Train and coach new employees on department processes, procedures, and systems.

Senior Collector, BANK OF AMERICA, Phoenix, Arizona, 1997 – 2000

Responsible for resolving underperforming delinquent commercial and consumer credit card accounts to arrange repayment plans to bring accounts to a current status.
Developed and planned techniques to increase output and rejuvenate processes that resulted in monthly collections of $300,000 to $500,000.
Guided and advised new employees on processes, procedures, and systems.
Served as a Governor on the Arizona Bank of America Diversity Network to promote diversity awareness in the work place.

Legal Assistant, JEROLD KAPLAN LAW OFFICES, Phoenix, Arizona 1995 – 1996

Responsible for negotiation on behalf of clients with charged off and prejudgment loans referred for litigation. Did workout and restructuring of commercial loans, modifications, help with litigations of their accounts if necessary as well as help with lien perfections.
Developed a solid foundation in client relations and regulatory administrative issues to better serve clients.
Developed ability to research legal issues to better serve clients and increase collections.
Acquired knowledge of the Arizona Legal System.

PRIOR EXPERIENCE

Vice President, American Collection System, Columbus, Ohio

Responsible for collections of commercial and consumer accounts receivable operations and developed customer base that resulted in growth in a highly competitive market, from a start-up business to $15,000,000 in annual sales.
Started a workout and restructuring department to be able to consult with clients on their accounts receivables so that they could properly document all of their receivable accounts and to make sure that liens were perfected.
Planned, established and opened the Florida and West Virginia offices that resulted in additional client sales and revenue.
Launched a nationwide legal department with attorneys in all 50 states that resulted in better client services and increased revenues. Provided and implemented systems and procedures for operations and compliance of all communications.
Ensured and coordinated company compliance with all regulatory changes and integration into business operation.
Created and developed all training materials and programs pertaining to operations.

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