This is a free Cruise Line Passenger Service Representative Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Cruise Line Passenger Service Representative Job.

Cruise Line Passenger Service Representative Job Description

  • Provide seamless and personal guest service to all Cruise West guests at assigned local destinations including but not limited to: tour desks, depots and airports, with an emphasis on making the guests’ stay with Cruise West as carefree and enjoyable as possible.
  • Drive a Cruise West vehicle to safely transfer guests between destinations.
  • Guest service is of utmost importance and is constantly required during guest contact.
  • This position holds a Class C commercial Driver License with passenger endorsement.

Sample Cruise Line Passenger Service Representative Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Cruise Line Passenger Service Representative

Seek the Position of Cruise Line Passenger Service Representative

Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Cruise Line Passenger Service Representative can add his/her career achievements like,

  • Great ability to read and interpret documents such as safety    rules, operating and maintenance instructions, and procedure    manuals.
  • Remarkable ability to write routine reports and    correspondence.
  • Profound ability to speak clearly and effectively before    employees, passengers, cruise line customers, and visitors.
  • Strong ability to speak Spanish and French.
  • Exceptional ability to add, subtract, multiply, and divide in all    units of measure, using whole numbers, common fractions, and    decimals.
  • Strong ability to compute rate, ratio, and percent and to draw    and interpret bar graphs.
  • Uncommon ability to apply common sense understanding to    carry out instructions furnished in written, oral, and diagram    form.
  • In-depth ability to deal with a variety of abstract and    concrete variables.

Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Cruise Line Passenger Service Representative applying for a job would look like,

Cruise Line Passenger Service Representative

Destination Cruise, Mumbai, 2004-Present

  • Issue and check tickets and travel documents handle money (i.e. cash, credit card, traveler’s checks and foreign currency) and process cruise line travel vouchers.
  • Operate a computerized passenger ticket terminal.
  • Ensure that cabin seats or space is available on cruise and verify passenger count.
  • Check in baggage and direct passenger to designated area.
  • Respond to telephone inquiries.
  • Monitor hand-held baggage of passengers.
  • Provide information on cruise arrivals and departures.
  • Handle passengers requiring special assistance, such as disabled passengers, parents with infants, etc.
  • Take lost and found reports.
  • Log and store baggage left over from cruise.
  • Maintain log of all unclaimed baggage.

Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Cruise Line Passenger Service Representative who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B A

Jamnalal Bajaj Arts Collage, Mumbai, 2000

Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Cruise Line Passenger Service Representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Cruise Line Passenger Service Representative would look like,

  • Member Marin Service Person’s Association, Mumbai.

References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Cruise Line Passenger Service Representative could also look like,

Mr. Bharat Jain

Sr. Manager

Destination Cruise

bharat@iiijjkk.com

Salary Range of a Cruise Line Passenger Service Representative

  • The average salary received is approximately Rs. 18000 per month. This works out to an annual pay package of 1.5 Lakhs to 2 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $4500 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Cruise Line Passenger Service Representative Interview Question

  • Tell me about a scenario when you had customer service rep that wasn’t meeting performance standards.  What did you do to address this issue?
  • Describe a time when you had to deal with an irate customer who was abusive to your staff.  How did you handle it?
  • How do you set customer service standards to the team?  Do you engage and involve your team members in setting these standards and departmental goals?
  • How do you handle customer service complaints that have been escalated to you?
  • What is good customer service to you?
  • What is the difference between customer service and customer experience?
  • Often in customer service or client care, you need to deal with a high volume of escalations as well as your staff.  Tell me about a time when you had to work under pressure in a fast-paced environment. How were you able to perform successfully in this environment?

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