Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Legal Assistant in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Methodical with strong organisational and problem solving skills
• Copes well in busy environments
• Excellent people and customer service skills
• Outgoing personality and able to adapt to a variety of situations and tasks
• Bilingual English/German (native language), basic French
• Computer skills: Windows XP, Microsoft Word and other components, inhouse library software Allegro, Internet literate
• Quick learner
• Reliable, punctual and flexible

Career Achievements

• Outstanding GCSE Academic Achievement,2003 Harper Green School
• Chairman’s Corporation Prize for English, 2006 Bolton Sixth Form College
• Outstanding Achievement in Psychology, 2006 Bolton Sixth Form College
• Manchester Advantage Scholarship, 2006-2008 University of Manchester

Experience

April 2010 – Present

Library Assistant

Bolton Metropolitan Borough Council

• Assisting Service Users to find materials to meet their specific needs; as groups or as an individual.
• Performing routine library tasks by adhering to set processes requiring focus, autonomy and initiative.
• For example, the issue or return of books, notification of reservations, ordering of new material, renewals, reserved stock queries and the re-shelving of returned books.
• Ensuring all library stock resources are secure and maintained in a tidy, clear and accessible way.
• Supervising Service Users to ensure the library is used in a safe and responsible way and in accordance with the Library code of conduct.
• In particular, developing knowledge regarding the library, its arrangement, content, search materials and catalogue.
• For example, by cataloguing extensive resource material on corresponding ICT systems.
• Successfully aiding all library service promotion events within the community by assisting reading challenges, induction lessons, activities, talks by local authors, study, quizzes, competitions and discussion groups.
• Assisting in promoting the library to pupils and staff through creative use of displays and publicity.
• Utilizing the Library database, and supportive systems to search for and update Library catalogue records.
• Ensuring that the Library ICT facilities run smoothly, for example, reporting any faults to ICT support.
• The successful completion of these duties and responsibilities aid the resolution of diverse customer queries related to successful location of reference material, thereby improving individual engagement with learning outcomes.

November 2008 – July 2009

Finance Clerk

Wigan Metropolitan Borough Council

• Ensuring the correct billing and payment of Adult Services for Service Users in the Wigan Borough, enablinghigh quality customer access to local government resources.
• Payment Run – Responsibility for the correct payments to residential, adult placement and disability care providers.
• Billing Run – Solving customer-basedtelephone queries arising from billing, oftenproviding advice for anxious family members.
• Dealing with approximately 10 internal enquiries in Reception from customers per week.
• Updating and negotiating differing ICT systems to aid billing customer queries
• Rectifying approximately 20 service provider queries a month, for example, updating service costs, when annual and out of borough uplifts were introduced and sending out monthly variation letter reminders.
• Confidence using the following software: Swift, Mainframe, Aggresso, Infoview, Social Services Accounts Systems and SQL Database.
• Processing and following up approximately 20 residential contracts per week.
• Writing service breakdown letters to explain billing adjustments, for example, correction of charges, benefit information requests, legal indemnities, Service User deceased and financial uplifts.
• Setting up standing orders and requesting, ordering and sending out copy bills.
• Typing up and amending legal contracts between the Service User and residential provider and forwarding to the appropriate social work bases.
• Processing NOK indemnity forms and backdating refunds to producing final bill letters.
• Extracting bills to verify and authorize the correct financial charges and balances on the account.
• Calculating the Weekly Assessed Charge for the Service User based on differing financial information in an annual CCF2A run.
• On average, completing 60 per month and following up any additional queries such as change in pensions, bank account information and NOK appointee correspondence.
• Balancing accounts by crediting and debiting adjustments created.
• Manual spreadsheet and database formulae adjustments to verify the correct payment and billing information.
• Checking and authorising the calculations and adjustments entered by colleagues on ICT systems.
• Providing administrative support provision for colleagues, for instance, ad-hoc filing, amendments, letter writing, emailing, faxing, printing and post duties presented.
• Archiving, long-term and short-term filing and data consistency checks ensuring sufficient audit trail.
• Articulate communication with managers, customers, families, social worker teams, hospitals and residential homes to ensure the correct financial assessment, funding, payment, billing and arrears information of Social Services processed.

January 2008 – November 2008

Sales Assistant

Primark Stores Ltd

• Excellent customer care skills necessary within the fast-paced sales environment.
• Articulate and precise communication skills, within a changing, multicultural company.
• Stock control, training provision, customer service and shop floor liaising skills.
• Over-time preferences, despite educational demands.
• Reliability, punctuality, autonomy and team work.
• Key experience in shop floor management, sales and stock control.
• Customer service awareness continuously improved.
• Confidence when liaising with differing members of a sales team.
• Capable training provision for new team members.

Education

• London South Bank University

LLB/Law (Hons)

• S.I.E.S College

Access to Law

19 Level Three credits and 2 Level Two credits

• Lewisham College, Lewisham

Distinctions in 7 RSA subjects in Computing

• Achimota Secondary School, Ghana

6 GCSE’s passes including English and Maths

• Government Secretarial School, Ghana

Stenographer Secretary

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments