Call Center Quality Analyst Resume:

This is a free Call Center Quality Analyst Resume that covers objectives and tips to gets you the best Call Center Quality Analyst Jobs. The professional resume help and actions words will help you to write winning resumes. This curriculum vitae guide teach you how to write Call Center Quality Analyst Resume.

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Contact Information:

Full name

Present and permanent addresses

Telephone numbers

Email address


Objective:

Seeking for an upper-class position related to customer care, supervising of quality team, business analyst or data entry operations in a call center.

Career Profile:

Ability to work effectively with broad spectrum ofpersonalities.Excellentcommunication and organizational skills. Able to multi-task and meet deadlines. Strong analytical skills with strong verbal and written abilities. Work well independently as well as part of a team.

Experience:

Data Entry Operations Supervisor, SPHERION / CAREMARK, USA, March 2005-Present

  • Data entry operation.
  • Managing and acquiring customers data and information.

Project Management, WASHINGTON MUTUAL BANK, USA, October 1988- September 2004

  • Managing project and purposes.
  • Giving leadership in the project.

Business Operations Analyst, WASHINGTON MUTUAL BANK, USA, July 2002- September 2004

  • Analyzing business operations.
  • Finding out ways to meet the desired solution.

Assistant Supervisor, Call Center Quality Team, WASHINGTON MUTUAL BANK USA, October 1999-July 2002

  • Supervising customer problems and demands.
  • Giving suggestions to customers.

Quality Analyst, Call Center Quality Team, WASHINGTON MUTUAL BANK, USA, October 1995- October 1999

  • Analyzing the quality of products.
  • Giving information to customers about the products.

Education:

Bachelor’s Degree in Business Administration , xyz University, USA,

Degree in Project management, xyz University, USA

Skills:

  • Computer (Microsoft Word, Word Perfect, Microsoft Excel, Fidelity and Mainframe)
  • Software (Microsoft Publisher, Microsoft Viso, Power Point, Outlook, Access,
    Project)
  • Office Equipment (Typewriter, Fax, Calculator, Copier)
  • Media, Video and Recording Equipment Notary Public

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